Patient Care Advisor
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Job share, Flexible working
- Posted
- 02/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
As a Patient Care Advisor at Marshalls Cross Medical Centre, you will be the first point of contact for patients, managing appointments, handling queries, and providing administrative support. You will ensure smooth patient services and maintain accurate records. This role requires excellent communication and organisational skills to support both patients and healthcare professionals in a busy GP practice environment.
Essential criteria
- We are Kind
- We are Open
- We are Inclusive
- Educated to GCSE Level and/or equivalent qualification and/or equivalent experience
- Word processing/IT Qualifications and/or equivalent qualification and/or equivalent experience
Desirable criteria
- European Computer Driving License (ECDL)
- Experience of telephone call handling
- Experience of GP reception duties
- Experience of managing repeat prescriptions
- Experience of using EMIS
- Experience of using Docman scanning
- Experience of working in a GP surgery environment
- Experience of triaging phone calls
- Experience of EDT filing
- Experience of using System One
- Experience of Open Exeter
- Experience of sorting mail including NHS mail
- Experience of carrying out daily room checks including fridge temp monitoring
- Knowledge and experience of Clinical coding
- Experience of urine testing and labelling of samples
- Experience of summarising
- Knowledge of QOF framework
- Excellent communication skills
- Good IT skills
- Time management and ability to work to deadlines
- Problem solving skills
- Willingness to develop and learn new skills
- Other
- Ability to use own initiative
- Ability to work as part of a team working
- Our Values
- We are Kind
- We are Open
- We are Inclusive
- Educated to GCSE Level and/or equivalent qualification and/or equivalent experience
- Word processing/IT Qualifications and/or equivalent qualification and/or equivalent experience
- European Computer Driving License (ECDL)
- Experience of telephone call handling
- Experience of GP reception duties
- Experience of managing repeat prescriptions
- Experience of using EMIS
- Experience of using Docman scanning
- Experience of working in a GP surgery environment
- Experience of triaging phone calls
- Experience of EDT filing
- Experience of using System One
- Experience of Open Exeter
- Experience of sorting mail including NHS mail
- Experience of carrying out daily room checks including fridge temp monitoring
- Knowledge and experience of Clinical coding
- Experience of urine testing and labelling of samples
- Experience of summarising
- Knowledge of QOF framework
- Excellent communication skills
- Good IT skills
- Time management and ability to work to deadlines
- Problem solving skills
- Willingness to develop and learn new skills
- Other
- Ability to use own initiative
- Ability to work as part of a team working
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
Exciting Opportunity: Patient Care Advisor at Marshalls Cross Medical Centre!
_Location: St Helens Hospital_
Are you a skilled and compassionate individual with experience in a GP practice reception and administration role? Do you thrive in a fast-paced environment, making a positive impact on patients' lives? If so, we want YOU to join our dedicated admin team at Marshalls Cross Medical Centre!
As a Patient Care Advisor, you'll be the friendly face and voice of our GP practice, providing outstanding care, five-star patient care to our 7000 patients while ensuring smooth administrative operations. You'll work alongside a supportive team to help streamline patient services, manage appointments, and provide essential support to both patients and healthcare professionals.
_The JD & PS are currently under AfC review and are subject to change_
Main duties of the job
Key Responsibilities:
- Greet and assist patients in a warm and professional manner.
- Manage patient appointments and provide information on services.
- Handle patient queries and provide excellent customer service.
- Maintain accurate patient records and manage administrative tasks.
- Liaise with medical staff to ensure efficient patient flow.
- Assist with data entry, filing, and general office duties.
What We're Looking For:
- Experience: Previous experience working on re
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