Screening Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 08/09/2026
- Closes
- 11/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves providing high-quality administrative support for the Cervical Screening service, ensuring cases are processed according to instructions. The Screening Officer will represent NECS in delivering national call and recall provision and support wider aspects of the cervical screening programme. Key duties include answering telephone enquiries from healthcare professionals and the public, and providing information to the Cervical Screening Team for case allocation. The position is crucial for supporting women's health by managing invites, reminders, and test results.
Essential criteria
- Good standard of general education 5 GCSE or equivalent including Mathematics & English or equivalent experience.
- Experience of using Microsoft office systems including Word, Excel.
- Educated to NVQ level 3 or equivalent experience.
Desirable criteria
- Experience of using either a Customer Relationship Management (CRM) system, or other IT systems as a key part of a day-to-day role.
- Customer case handling and administrative processing experience in PCS related or other key services where customers and achievement of defined SLAs are important - minimum 1 year.
- Knowledge of relevant administration systems.
- Excellent standard of customer interaction and verbal communication.
- Familiar with working in an office environment.
- Excellent communication skills including an excellent standard of written and spoken English.
- Ability to operate an IT and telephone system (with the appropriate training and support).
- Internal and external customer focus.
- Skills and Competencies
- Advanced keyboard skills.
- Effective communication skills (oral & written).
- Ability to use initiative and work to demanding deadlines.
- Excellent organisational skills, manage a number of tasks
- at any one time.
- Able to organise own workload and prioritise.
- Ability to develop good communication links with management and staff at all levels across the organisation and other agencies.
- Takes responsibility for both their individual performance and their contribution to team performance.
- Demonstrates a high level of initiative and common sense in relation to contact handling and resolution of open cases to the satisfaction of customers.
- Work well as part of a team and is responsive to the priorities and direction set by Team and Managers.
- Is willing to challenge and offer up constructive suggestions and feedback.
- Is willing to go the extra mile to ensure customer satisfaction and operational SLAs are met.
- Deal with information in a discrete and confidential manner.
- Is self-motivated and goal oriented.
- Good standard of general education 5 GCSE or equivalent including Mathematics & English or equivalent experience.
- Experience of using Microsoft office systems including Word, Excel.
- Educated to NVQ level 3 or equivalent experience.
- Experience of using either a Customer Relationship Management (CRM) system, or other IT systems as a key part of a day-to-day role.
- Customer case handling and administrative processing experience in PCS related or other key services where customers and achievement of defined SLAs are important - minimum 1 year.
- Knowledge of relevant administration systems.
- Excellent standard of customer interaction and verbal communication.
- Familiar with working in an office environment.
- Excellent communication skills including an excellent standard of written and spoken English.
- Ability to operate an IT and telephone system (with the appropriate training and support).
- Internal and external customer focus.
- Skills and Competencies
- Advanced keyboard skills.
- Effective communication skills (oral & written).
- Ability to use initiative and work to demanding deadlines.
- Excellent organisational skills, manage a number of tasks
- at any one time.
- Able to organise own workload and prioritise.
- Ability to develop good communication links with management and staff at all levels across the organisation and other agencies.
- Takes responsibility for both their individual performance and their contribution to team performance.
- Demonstrates a high level of initiative and common sense in relation to contact handling and resolution of open cases to the satisfaction of customers.
- Work well as part of a team and is responsive to the priorities and direction set by Team and Managers.
- Is willing to challenge and offer up constructive suggestions and feedback.
- Is willing to go the extra mile to ensure customer satisfaction and operational SLAs are met.
- Deal with information in a discrete and confidential manner.
- Is self-motivated and goal oriented.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
NHS North Of England Commissioning Support Unit
Screening Officer
The closing date is 11 September 2026
Job summary
Are you a customer-focused and self-motivated individual with a passion for getting things right? Are you looking for an exciting opportunity to make a real difference by delivering high quality care to service users.
Due to the implementation of a new IT system, we are looking for a number of enthusiastic Screening Officers to join the CSAS team on a temporary basis. The team of over 100 staff provides a pivotal role in the National Call and Recall service for Cervical Cancer Screening. The Screening Officer is a key role in ensuring that all participants of the programme are called for screening and receive their results
Main duties of the job
This role will be responsible for:
- To co-ordinate and ensure high quality administrative support for the Cervical Screening service within North of England Commissioning Support (NECS).
- The Screening Officer will ensure allocated cases are processed in line with the Work Instructions.
- The Screening Officer will be representing NECS in delivering call and recall provision nationally and will also support the wider aspects of the cervical screening programme e.g. cease and delays; incidents; comms; cytology laboratory results etc.
- The post will involve close working with other colleagues within N
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