Care Coordination Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 03/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves providing essential administrative support within the Care Coordination Hub, acting as the first point of contact for patients. You will manage referrals, calls, and bookings to ensure timely and patient-centred care. The position requires strong organisational skills, accuracy, and the ability to handle multiple computer systems. It's an opportunity to develop healthcare administration skills while contributing to patient support.
Key responsibilities
- Manage incoming calls, emails and digital referrals within agreed timescales
- Check referral information and book or update patient appointments
- Give clear non-clinical information and signpost people to appropriate services
- Maintain accurate, confidential patient records across several computer systems
- Prioritise competing tasks and escalate clinical, safety or service concerns appropriately
Essential criteria
- NVQ level 3 in Business Administration/Customer Services or equivalent level of knowledge and experience
- Word processing to RSA 3 standard or able to demonstrate this level of skill
- Comprehensive knowledge of a range of administration procedures and practices
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems
- Information governance/confidentiality/GDPR in a healthcare setting
- Previous experience of working in an office environment and carrying out general office/administrative duties
Desirable criteria
- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of referral pathways and clinic/appointment booking processes
- Previous experience of patient appointment booking systems e.g. SystmOne
- Experience of high-volume telephone / contact-[contact details removed] and dealing with distressed or challenging callers
- Experience of processing referrals and managing a shared inbox/work queue
- Experience of using multiple systems simultaneously and maintaining accuracy under pressure
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
City Health Care Partnership CIC
Care Coordination Administrator
The closing date is 17 September 2026
Job summary
This is a great opportunity to build healthcare administration skills while helping patients access the right support. You will be part of the Care Coordination Hub, providing a helpful first point of contact. By handling referrals, calls and bookings accurately, you will support safe, timely and patient-centred care
Main duties of the job
What you'll do:
- Manage incoming calls, emails and digital referrals within agreed timescales
- Check referral information and book or update patient appointments
- Give clear non-clinical information and signpost people to appropriate services
- Maintain accurate, confidential patient records across several computer systems
- Prioritise competing tasks and escalate clinical, safety or service concerns appropriately
What we're looking for: You will need a Level 3 qualification in Business Administration or Customer Services, or equivalent knowledge and experience. You should have office administration experience, strong keyboard skills and confidence using Microsoft Office. You will communicate clearly and respectfully, organise your workload and maintain accuracy under pressure. We welcome transferable experience from customer service, contact-[contact details removed] roles. Training, guidance and su
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