Specialist Falls Service Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Hours / week
- 37.5
- Posted
- 11/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves providing essential administrative support to the Specialist Falls Service, ensuring its smooth operation. Key duties include managing referrals, maintaining accurate patient data, handling enquiries, and coordinating equipment. The administrator will be a vital point of contact, supporting clinicians in delivering high-quality patient care. This is a permanent, full-time post based at Southmead Health Centre.
Key responsibilities
- Play a key role in the team, contributing to the day-to-day administration that keeps the service running smoothly
- Manage referrals, inputting and processing information on the EMIS system in line with service protocols and escalating potential issues
- Be a first point of contact, handling telephone enquiries with professionalism, empathy, accuracy and within a timely manner
- Support patient journey, including processing discharges in line with local policies
- Provide a wide range of administrative support, including producing and printing letters, managing documents, scanning, minute taking, and handling post and sensitive information
- Deliver excellent customer service, responding to patient enquiries with understanding and care in line with Sirona values
Essential criteria
- Excellent communication and interpersonal skills
- Significant relevant experience in administration
- Able to work well in a team environment but also act on own initiative
- Organisation and time management skills
- Range of IT skills including electronic communication, text processing, spreadsheets and databases
- Knowledge of electronic patient booking systems such as EMIS
- Ability to be flexible and responsive to a dynamic changing work environment
- GCSE or equivalent including passes in maths and english
- NVQ level 3 in IT or equivalent experience
Desirable criteria
- Experience of working in a healthcare setting or other NHS setting
- Excel/Word processing skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Sirona care & health CIC
Specialist Falls Service Administrator
The closing date is 25 September 2026
Job summary
Come and be part of something meaningful, where your everyday work helps support life-changing outcomes for patients.
This is an exciting opportunity to join our Specialist Falls Service where your skills, organisation, and attention to detail will play a vital role in supporting patient care.
As an Administrator within our friendly and supportive team, you'll play a key role in keeping our service running smoothly. Your role will be varied and rewarding, including managing referrals, maintaining accurate data, being a point of contact for our team, developing triage skills, responding to patient queries, and coordinating equipment and stock. Your contribution will enable our clinicians to focus on delivering high-quality, patient-centred assessment and care.
You'll be at the heart of a service that's continually evolving, where your ideas and input are valued. We recognise the importance of our administrative team, not just for what you do, but for the insight and improvements you bring.
- This is a permanent post
- Working 37.5 hours per week Monday to Friday
- Based at Southmead Health centre with free parking available
Main duties of the job
- Play a key role in the team, contributing to the day-to-day administration that keeps the servi
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