Senior Booking Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 09/09/2026
- Closes
- 16/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Senior Booking Clerk will provide a comprehensive and efficient booking service for patients in the Thoracic Service, managing referrals, appointments, and diagnostics. This role involves close collaboration with administrative and clinical teams, requiring excellent communication and computer literacy. The successful candidate will be the first point of contact for patient calls and support the management of clinic templates. Data quality and patient confidentiality are paramount.
Key responsibilities
- Deliver an outpatient appointment service for new patients referred to the Thoracic Service.
- Collaborate with operational managers to ensure optimal use of outpatient capacity.
- Manage patient enquiries and direct calls to appropriate team members.
- Support the management and maintenance of clinic templates.
Essential criteria
- GCSE English OR equivalent
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Able to work on own initiative
- Microsoft Word
- Conversant with appointment booking /administrative practice
- Medical terminology
- Previous office experience
- Working in a team
- Maintaining confidentiality
- Upholds the Trust's values and culture
Desirable criteria
- Excellent organisational and time management skills
- Problem solving
- PAS Waiting list management
- Patient pathway management
- Previous NHS experience
- Advanced keyboard skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £24,937 – £26,598 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Liverpool Heart and Chest Hospital
Senior Booking Clerk
The closing date is 16 September 2026
Job summary
The Thoracic Service is looking to recruit a dynamic, committed and patient focused individual to support the delivery of a comprehensive and efficient booking service for all patients from point of referral through to outpatient appointment. The successful candidate will fulfil a vital role in supporting patient referral management, coordination of appointments, availability of diagnostics and test results, and facilitation of RTT waiting times. Excellent communication and initiative is required, whilst ensuring data quality is completed to high standards. The role will involve close working with various administrative an clinical teams. Computer literacy is essential as the use of Microsoft Office and multiple hospital systems is required on a daily basis. Previous applicants need not apply.
Main duties of the job
To provide an effective and efficient booking service
To be the first point of contact for patient calls.
Principle Accountabilities:
- Delivering an outpatient appointment service for all new patients referred to the Thoracic Service within the Trust.
- Collaborating with the Surgical Operational Support Manager and Senior Operational Manager to ensure optimal use of outpatient capacity through careful monitoring of clinic schedules.
- Manag
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.