Emergency Call Handler
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves answering emergency calls using a high-tech switchboard, managing regional cot location figures, and communicating with consultants and multidisciplinary teams. The post holder will input live patient information into a web database, register patients on Taurus, and provide administrative support for patient transfers. It requires working shifts, including 12-hour days and 11-hour nights, within a 24/7 service, sometimes with lone working. Strong customer service and IT skills are essential for efficient information transfer and general office administration.
Essential criteria
- Maths GCSE grade C and above
- English GCSE grade C and above
Desirable criteria
- NVQ level 2 in relevant Subject
- Knowledge and Nature of Experience
- NHS Background
- Experience of using a Patient Administration System
- Experience of Database use
- Analytical and Judgement Skills
- Clear and concise written and verbal communication skills
- Computer literate with knowledge and experience of using Microsoft Office including Word, Excel, Powerpoint and Outlook.
- Education
- Maths GCSE grade C and above
- English GCSE grade C and above
- NVQ level 2 in relevant Subject
- Knowledge and Nature of Experience
- NHS Background
- Experience of using a Patient Administration System
- Experience of Database use
- Analytical and Judgement Skills
- Clear and concise written and verbal communication skills
- Computer literate with knowledge and experience of using Microsoft Office including Word, Excel, Powerpoint and Outlook.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham Women's and Children's NHS Foundation Trust
Emergency Call Handler
The closing date is 28 September 2026
Job summary
A dynamic, enthusiastic, confident and proactive individual who will be play an integral part in the KIDSNTS intensive Care Transport Team.Answering emergency calls using a high tech switch board facility, taking the regional cot location figures, confidently talking to consultants and members of the MDT, conferencing people timely and efficiently, using a web data base to input 'live' essential patient information, registering patients on Taurus (electronic patient record system) and assisting the team with the administrative support they need to enable them to transfer patients safely.
Based in the busy operations centre, the post holder will be working closely with all grades of medic, nurses, administrators and other team members.The post holder will be responsible for taking initial calls from doctors and nurses within the region. Customer service skill, IT skills and an ability to 'think ahead' is essential when taking calls, as is the ability to transfer information onto the database efficiently.General office administration skills, assisting with preparation of all documentation and communication needs to meet service requirements.
All training will be given once in post.
The post holder will be required to work shifts to cover the
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