Primary Application & Change Support Officer
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 19/08/2026
- Closes
- 02/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves supporting GP practices and primary care services in the effective use of clinical systems and digital tools. You will deliver training, application support, and user guidance to clinical and administrative staff. Responsibilities include supporting digital change initiatives, maintaining documentation, and assisting with configuration checks and data quality improvements. The position requires experience in a primary care setting and confidence in delivering training and resolving system queries. It is an office-based role with required travel across the locality.
Essential criteria
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
Please note: these roles are based at Haylock House, Northampton.
We are recruiting two Training, Application & Change Support Officers to join our Digital Team, supporting GP practices and primary care services in the effective use of clinical systems and digital tools.
The successful candidates will deliver training, application support and user guidance to clinical and administrative staff, helping them work safely and efficiently. Responsibilities include supporting digital change initiatives, maintaining documentation and training materials, and assisting with configuration checks, data quality improvements and testing of new functionality and processes.
About You
You will have experience working in a primary care setting and a good understanding of general practice workflows. You will be confident delivering training, resolving system queries and supporting a wide range of users. Strong communication skills, adaptability and a customer-focused approach are essential.
Additional Information
This is an office-based role requiring attendance on site at least three days per week. Travel across the locality is required to deliver training, provide support and assist with change activity.
For further information, please contact [email removed].
Main duties of the job
Provide application support for clinical and business systems, diagnos
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