Pension Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 18/09/2026
- Closes
- 25/09/2026
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Role summary
This role is for a Pensions Administrator to join a busy Pensions team. The main responsibility is to accurately prepare and update NHS Pension and NEST records and payments according to regulations and internal procedures. The successful candidate will need excellent customer service skills, attention to detail, and a working knowledge of Microsoft software, particularly Excel. Training will be provided for specific systems.
Essential criteria
- Educated to GSCE level and/or equivalent qualification and/or equivalent experience in similar administrator role
- NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
- ECDL Qualification and/or equivalent level of qualifications and/or experience
- Knowledge and Experience
- Previous Administration experience
- Knowledge of payroll & pension procedures
- Experience of using an electronic payroll system
- Experience of working in a customer service environment
Desirable criteria
- Knowledge of legislation applicable to payroll & pension Auto Enrolment
- Knowledge of NHS payroll & pension procedures and legislation
- Experience of processing NHS Pension forms
- Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
- Able to manage own workload and priorities to ensure payroll & pension deadlines are met
- Accurate data input requiring attention to detail and accuracy
- Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
- Excellent planning and organisational skills
- Able to work on own initiative, with minimum supervision and able to problem solve using own judgement
- Able to maintain strict confidentiality
- Confident to handle queries from all levels of staff
- Excellent customer service skills with ability to build professional rapport with a wide range of stakeholders
- Resilient under pressure and able to work at pace to meet stretching deadlines
- Other
- Eager to learn and develop skills and knowledge
- Good team player and can demonstrate ability to work as an effective team member and work alone
- Adaptable to change
- Educated to GSCE level and/or equivalent qualification and/or equivalent experience in similar administrator role
- NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
- ECDL Qualification and/or equivalent level of qualifications and/or experience
- Knowledge and Experience
- Previous Administration experience
- Knowledge of payroll & pension procedures
- Experience of using an electronic payroll system
- Experience of working in a customer service environment
- Knowledge of legislation applicable to payroll & pension Auto Enrolment
- Knowledge of NHS payroll & pension procedures and legislation
- Experience of processing NHS Pension forms
- Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
- Able to manage own workload and priorities to ensure payroll & pension deadlines are met
- Accurate data input requiring attention to detail and accuracy
- Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
- Excellent planning and organisational skills
- Able to work on own initiative, with minimum supervision and able to problem solve using own judgement
- Able to maintain strict confidentiality
- Confident to handle queries from all levels of staff
- Excellent customer service skills with ability to build professional rapport with a wide range of stakeholders
- Resilient under pressure and able to work at pace to meet stretching deadlines
- Other
- Eager to learn and develop skills and knowledge
- Good team player and can demonstrate ability to work as an effective team member and work alone
- Adaptable to change
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
Mersey and West Lancashire Teaching Hospitals NHS Trust
Pension Administrator
The closing date is 25 September 2026
Job summary
We are urgently seeking a Pensions Administrator with excellent customer service skills to support our busy Pensions team.
Reporting to the Pensions Team Leader, your job is to accurately prepare and update the NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, internal procedures and statutory obligations. Training will be provided.
Attention to detail is essential as is providing excellent customer service, first time every time. You will have excellent communication skills both verbal and written. A working knowledge of Microsoft software, particularly Excel together with the ability to build effective working relationships at all levels.
Interview Date - To Be Confirmed
Main duties of the job
Working as part of a team to undertake the preparation and updating of NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, Trust's SFI's, internal procedures and statutory obligations.
The JD & PS are currently under AfC review and are subject to change
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a wo
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