Private Patients - Service Manager
At a glance
- Band
- Band 7
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a Private Patient Service Manager at St. George's University Hospitals NHS Foundation Trust. The manager will oversee all aspects of private patient services, including outpatient, inpatient, and diagnostic services, ensuring high standards of quality and efficiency. The post-holder will manage complex operational challenges, support service modernization and growth, and play a pivotal role in service planning and performance reporting. This position requires strong leadership, resilience, and excellent communication skills to lead a team and achieve strategic objectives.
Key responsibilities
- Lead the day-to-day operational management of the Private Patients Service.
- Ensure delivery of efficient and effective private patient pathways across outpatient, inpatient and diagnostic services.
- Maintain high standards of patient-centred care, customer service and operational performance.
- Ensure services are responsive, accessible and aligned with agreed quality standards.
- Develop and maintain effective operational procedures supporting booking, admissions, billing, pre-authorisation and discharge processes.
Essential criteria
- Degree level or equivalent qualification/equivalent level of experience
- Evidence of on-going professional development.
- Significant operational management experience within healthcare or a complex service environment.
- Experience within an NHS Private Patient Team or Private Healthcare environment.
- Experience of working with consultants and private practice arrangements.
- Experience of tariff setting, billing processes and income recovery.
- Experience of private patient admissions, outpatient and diagnostic services
- Experience of managing and developing teams.
- Evidence of excellence, innovation and achievement in management practice.
- Evidence of problem solving skills and ability to respond to sudden unexpected demands.
- Ability to interpret complex operational and financial data.
- Plans collaboratively with others, co-ordinates and monitors the delivery of services and/or projects with clear quality indicators and timescales.
- Able to prioritise own work in an environment of changing and sometimes conflicting priorities
- Able to promote the building of effective teams and collaboration between teams
- Strong understanding of healthcare operational management.
- Knowledge of patient pathways and service delivery models.
- Knowledge of NHS and private patient tariffs
- Excellent demonstratable knowledge of Ethics and operational pressures of Private patient processes, legal frameworks and requirements in line with Trust policies and Standard Financial Instructions (SFIs).
- Knowledge of HR policies and procedures in the NHS
- Has self-confidence and uses this to lead, involve and challenge others as appropriate.
- Ability to work autonomously and make complex decisions.
- Values-driven and committee to Trust values.
- Professional integrity and credibility.
- Treats all people equally and with respect
Desirable criteria
- Managerial qualification, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational management experience required including staff and financial management
- Project management qualification.
- Evidence of successful operational leadership and effective involvement in change management.
- Able to deliver Cost Improvement programmes (CIP) or Divisionally approved income targets.
- Advanced business planning and service development skills.
- Experience of developing business cases and growth strategies.
- Demonstrable understanding of NHS commissioning and funding frameworks, including NHS tariff structures, coding, charging mechanisms, and Payment by Results (PbR) methodologies.
- Knowledge of PHIN, Healthcode and CCSD requirements.
- Knowledge of Department of Heath guidance regarding private patients.
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £54,320 – £60,981 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
St George's University Hospitals NHS Foundation Trust
Private Patients - Service Manager
The closing date is 25 September 2026
Job summary
The Private Patient - Service Manager, will be responsible for the effective delivery and performance, of private patient services across St. George's University Hospitals NHS Foundation Trust sites . Reporting to the Assistant General Manager, the post-holder will oversee all aspects of private patient activity; outpatient, inpatient and outlier service coordination, consultant engagement, administrative leadership, financial management, compliance, and service improvement. The post holder requires strong leadership, resilience and excellent communication skills.
The role will ensure that private patient services are delivered to the highest standard of quality, efficiency, and patient experience, in line with Trust strategy and regulatory requirements. Acting with a high level of autonomy, the post-holder will manage complex operational challenges, and support the modernisation and growth of private patient services at St. George's. The post will also play a pivotal role in service planning, performance reporting, and project implementation, and deputise for the Assistant General Manager when required.
This is an exciting time to join the Private Patients Team at St. George's as the Trust looks to expand its Private Patien
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