999 - Dispatch Support Assistant - Bicester
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/08/2026
- Closes
- 30/08/2026
Sponsorship verdict
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Role summary
This role involves assisting emergency dispatchers by assigning ambulance resources to emergency and urgent events. You will communicate with ambulance crews using various systems, ensuring they have the necessary details to treat patients. The job requires prioritising workload in a highly pressurised environment, dealing with medical emergencies, traumatic events, and major incidents. You will need to maintain a calm and level-headed approach while managing a dynamic workload.
Key responsibilities
- Support and assist emergency dispatchers by following their instructions and assisting with their duties
- Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
- Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged
Essential criteria
- GCSE grades 4-9 or equivalent in Maths and English
- Customer Service experience from a telephone based or face to face role
- Competent in the use of IT systems
- Good Knowledge of geographical area
- Demonstrable ability to multitask and manage competing priorities
- Demonstrable Experience of working in a time pressured environment
Desirable criteria
- NHS Pathways Licence
- NVQ 2/3 in Customer Care, Contact Centre Operations or Call Handling Operations
- Previous experience of working in an Emergency Communications Centre or Call Centre
- Previous experience of using Emergency Dispatch IT Systems
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 16d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
South Central Ambulance Service NHS Foundation Trust
999 - Dispatch Support Assistant - Bicester
The closing date is 30 August 2026
Job summary
An exciting opportunity has become available to join SCAS as an Dispatch Support Assistant.
We would be looking for successful candidates to start on our October 2026 course.
Dispatch Support Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Dispatch Support Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.
No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.
This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.
Please use the link below to watch our video about the Dispatch Support Assistant role.
https://www.youtube.com/watch?v=38mfMayAW84
Main duties of the job
As an Dispatch Support Assistant based in Bicester, Oxfordshire, you will assist your team in
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