Senior Customer Care Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time, Flexible working
- Posted
- 24/08/2026
- Closes
- 07/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a friendly, motivated, and professional senior customer care administrator at NPC Amble & Broomhill. The successful candidate will provide high-level customer service to patients, manage administrative tasks, and offer secretarial support to GPs and clinicians. Key responsibilities include handling telephone enquiries, processing referrals, and ensuring accurate patient record management. Full training on SystmOne will be provided.
Essential criteria
- GCSE Grade A-C in English Language and Mathematics or equivalent qualification and/or experience
- Vocational Level 3 in relevant subject or equivalent qualification and/or experience.
Desirable criteria
- Primary Care or Pharmacy Experience.
- Experience and knowledge
- Experience of working within a healthcare setting.
- Audit experience.
- Other Experience
- You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a di
- Qualifications / Professional Registration
- GCSE Grade A-C in English Language and Mathematics or equivalent qualification and/or experience
- Vocational Level 3 in relevant subject or equivalent qualification and/or experience.
- Primary Care or Pharmacy Experience.
- Experience and knowledge
- Experience of working within a healthcare setting.
- Audit experience.
- Other Experience
- You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a di
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Northumbria Healthcare NHS Foundation Trust
Senior Customer Care Administrator
The closing date is 07 September 2026
Job summary
We are looking to recruit a friendly, motivated and professional senior customer care administrator to join our team.
This position will be based at NPC Amble & Broomhill. The successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
- Answer telephone calls & respond to all enquiries directing the public as appropriate
- Provide broad range of tasks and genera
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