Lead Team Administrator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 04/09/2026
- Closes
- 07/09/2026
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Role summary
This is an exciting opportunity for an experienced and proactive Administrator to join a nationally recognised service. The Lead Team Administrator will be responsible for leading the administrative function, working closely with the Clinical Services Manager and senior clinicians. The role involves day-to-day supervision of a Band 3 team administrator and managing the service user booking system. The post holder will provide comprehensive support to the Clinical Services Manager and Consultant Psychiatrist, ensuring smooth clinical service delivery.
Essential criteria
- Educated to A Level/NVQ3 level or equivalent experience
Desirable criteria
- Appropriate secretarial/ administrative qualification
- ECDL qualification
- Customer care training
- Understanding of service user confidentiality
- Working knowledge of office procedures, structure and workings of a large organisation
- Ability to manage electronic booking systems and manage patient flow
- Supervision of junior staff
- Use of office equipment (electronic systems, photocopier etc)
- Experience of Healthroster, systmone, finance (SBS), Business Intelligence and wider systems
- Understanding of service user confidentiality
- Ability to manage electronic booking systems and manage patient flow
- Understanding of health & social care processes
- Ability to collate data and produce reports in a timely fashion (e.g. use of Business Intelligence)
- Excellent knowledge of a variety of software packages including power point. Teams, Microsoft, spreadsheets creation etc
- Knowledge and experience of how to provide advice and signposting to service users, families & carers
- Knowledge of local care systems
- Ability to draft routine correspondence
- Ability to note take detailed notes/minutes in a range of settings
- Proven record of high quality written and verbal communication skills
- Excellent organisational and time management skills
- Ability to work in a multi-disciplinary setting
- Ability to deal with service users sensitively
- Analytical skills and ability to interpret information and present in a clear concise manner
- Excellent interpersonal skills
- Able to work under pressure and to deadline
- Educated to A Level/NVQ3 level or equivalent experience
- Appropriate secretarial/ administrative qualification
- ECDL qualification
- Customer care training
- Understanding of service user confidentiality
- Working knowledge of office procedures, structure and workings of a large organisation
- Ability to manage electronic booking systems and manage patient flow
- Supervision of junior staff
- Use of office equipment (electronic systems, photocopier etc)
- Experience of Healthroster, systmone, finance (SBS), Business Intelligence and wider systems
- Understanding of service user confidentiality
- Ability to manage electronic booking systems and manage patient flow
- Understanding of health & social care processes
- Ability to collate data and produce reports in a timely fashion (e.g. use of Business Intelligence)
- Excellent knowledge of a variety of software packages including power point. Teams, Microsoft, spreadsheets creation etc
- Knowledge and experience of how to provide advice and signposting to service users, families & carers
- Knowledge of local care systems
- Ability to draft routine correspondence
- Ability to note take detailed notes/minutes in a range of settings
- Proven record of high quality written and verbal communication skills
- Excellent organisational and time management skills
- Ability to work in a multi-disciplinary setting
- Ability to deal with service users sensitively
- Analytical skills and ability to interpret information and present in a clear concise manner
- Excellent interpersonal skills
- Able to work under pressure and to deadline
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 1d
Plenty of time to prepare a strong application.
Full advert · preview
West London NHS Trust
Lead Team Administrator
The closing date is 07 September 2026
Job summary
I'm really excited to offer this opportunity to a forward thinking, proactive and experienced Administrator who is able to bring an energy and drive to the role and wider service
In 2021, the service was nationally recognised and received a 'highly commended' accolade from the National Pharmacy Awards. In 2022 we reached the finals at the National Learning Disability and Autism Awards and later that year received the Trust's 'Outstanding Clinical Team of the year. We are rightly proud of what we have achieved so working in innovative ways is the standard we always aim for!
From my years of working with Administrative professionals, I have deeply valued the contribution Administrators make to the smooth running of clinical services. In short, they are the 'glue' that binds us together
The Lead Team Administrator is a pivotal role and is responsible for leading the administrative function of the services. The post holder works closely with the Clinical services manager and other senior clinicians in the delivery of the teams' activities
The Lead Team Administrator is responsible for the day-to-day supervision of band 3 team administrator to ensure work is prioritised and delivered on time. You will also be responsible for their respective appraisal
Main duties of
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