Thoracic Outpatient Clinic Coordinator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 18/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for an Outpatient Clinic Coordinator within the Thoracic Team at University Hospitals Bristol & Weston NHS Foundation Trust. The successful candidate will manage a range of administrative tasks, including booking outpatient appointments and day case procedures. It requires effective communication with patients, clinicians, and peers in a fast-paced environment. The coordinator will also handle patient communications via various channels and support the triaging of referrals.
Key responsibilities
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- To show a caring and professional approach towards patients, relatives and carers
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS)
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Experience of using a Patient Administration System
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable criteria
- Previous NHS experience
- Working knowledge of outpatient policies and procedures
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Bristol NHS Foundation Trust
Thoracic Outpatient Clinic Coordinator
The closing date is 01 October 2026
Job summary
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Thoracic Team as an Outpatient Clinic Coordinator which is part of University Hospitals Bristol & Weston NHS Foundation Trust.
Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case procedures.
For further details please view the job description and person specification.
Main duties of the job
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
- To support the triaging of referrals by l
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