e-Referrals Compliance Officer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 17/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves ensuring the Royal Cornwall Hospitals Trust efficiently uses the national e-Referrals System (eRS) for all GP referrals and advice & guidance requests. The post-holder will provide support, advice, and training on eRS to both administrative and clinical staff. It requires a methodical individual capable of working in a busy environment, managing multiple tasks, and communicating effectively. The position is full-time, 37.5 hours per week, based at Pydar House in Truro, and is not available for remote work.
Key responsibilities
- Provide support to ensure efficient and effective use of the national e-Referrals System (eRS).
- Act as a point of contact for administrative and clinical staff for eRS assistance, advice, and support.
- Ensure prompt action to resolve concerns pertaining to eRS.
- Deliver the eRS training programme across Divisions.
Essential criteria
- NVQ in Administration level 3 or equivalent knowledge gained through work experience
- Five years' established administrative and clerical experience
- Experience of working within the NHS
- Experience of working in a busy high pressured environment and ability to meet deadlines
- Experience and knowledge of patient pathways
- Knowledge and awareness of the NHS Agenda including Cancer Waiting Times
- Detailed knowledge of eRS and PAS
- Ability to communicate effectively with staff of different discipline including matters of a complex ad sensitive nature
- Excellent working knowledge and use of hospital IT systems eg. eRS, PAS, Maxims
- Ability to work on own initiative
Desirable criteria
- Experience of staff management or staff supervision
- Previous training experience with hospital waiting list management systems including PAS
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Cornwall Hospitals Trust
e-Referrals Compliance Officer
The closing date is 01 October 2026
Job summary
Outpatient Booking Services have an exciting opportunity to appoint a dedicated and methodical individual into the role of e-Referrals Compliance Officer, who will provide support in ensuring the Trust's efficient and effective use of the national e-Referrals System (eRS).
All GP referrals and advice & guidance requests into the organisation are managed through the eRS platform and the efficiency of the system is critical to the successful management of elective patient activity.
The post-holder will need to be able to work in a calm, logical and methodical way, with the ability to multi-task whilst dealing with frequent interruptions.
You must be confident, diplomatic and able to work in a busy environment. You must possess excellent communication skills and a pleasant disposition, with the ability to be responsive to individual and Trust demands.
This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30pm from Pydar House in Truro.
Please note this position is not available to work from home
Main duties of the job
The post-holder will be a point of contact for both administrative and clinical staff for assistance, advice and support, ensuring prompt action to resolve the concerns pertaining to eRS.
The post holder is e
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