Emergency Bed Service Cooordinator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Flexible working
- Posted
- 11/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for an enthusiastic Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. You will coordinate emergency referrals and bed/cot locating across the region, acting as the first point of contact for all service communications, primarily via telephone. The service operates 24/7 and involves shift work, including nights and weekends. This is not a patient-facing role and may involve lone working.
Key responsibilities
- Coordinate collection, storage and reporting of information regarding regional cot availability.
- Facilitate transfers of babies to Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.
- Act as the first point of contact for all referrals.
- Provide admin support 24/7, including day, night, weekend and bank holiday shifts.
- Coordinate emergency referrals and bed/cot locating across the region.
Essential criteria
- Standard level of General Education (GCE, GSE, GCSE or equivalent education)
- Experience of working in a customer services or front of house environment
- Experience of dealing with the public in a professional environment
- Basic IT skills - ability to use Microsoft packages
- Experience of working in a team
- Understanding of patient confidentiality issues
- Understanding of the need to prioritise urgent information
- Able to work on own initiative
- Ability to multi-task
- Good communication skills including telephone, email and face-to-face
- Ability to deal with challenging conversations, often with stressed/anxious stakeholders
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales, whilst under pressure
- Good organisational skills
- Ability to show attention to detail
- Computer literate
- Pleasant, calm and polite telephone manner
- Using initiative to progress work/referrals without direct guidance, often whilst lone-working
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- Must be able to work unsocial hours including late shifts, nights, weekends and bank holidays
- Calm and understanding approach
- Willingness to assist with other duties as required
- In compliance with provisions in the working time regulations 1998 and the management of health and safety at work regulations 1999, this post is restricted to persons aged over 18 years
Desirable criteria
- NVQ Level 2 or 3 in Customer Service or Business & Administration
- Previous NHS experience
- Experience of working in a busy contact centre / call handling position, helpdesk or reception
- Shift work - 24/7 service
- Experience of using EPIC or other electronic patient record
- Experience of multi-disciplinary team working
- Knowledge of the NHS
- Knowledge of the eastern region
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
Cambridge University Hospital NHS Foundation Trust
Emergency Bed Service Cooordinator
The closing date is 21 September 2026
Job summary
An exciting opportunity has arisen for an enthusiastic Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. This regional service delivers neonatal and paediatric critical care transfers across the East of England. You will play a crucial role within the service, coordinating emergency referrals and bed/cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).
Main duties of the job
Working for an emergency, 24/7 neonatal and paediatric transfer service.
To co-ordinate collection, storage and reporting of information regarding regional cot availability.
To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.
To be the first point of contact for all referrals.
To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service).
This role is not patient facing and may require some lone working.
About us
Our Trust
Cambr
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