Specialist Family Liaison Officer
At a glance
- Band
- Band 7
- Contract
- Fixed-term
- Pattern
- Full-time, Part-time, Job share
- Posted
- 22/09/2026
- Closes
- 06/10/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves establishing a new Family Liaison Officer (FLO) Team across University Hospitals Sussex to strengthen maternity services. The FLO will act as a key point of contact for families, improving communication, coordinating support, and enhancing the experience of care. This three-year fixed-term opportunity focuses on family-centred care, supporting those who have experienced adverse maternity or neonatal outcomes. The role requires participation in the Manager on Call rota and contributes to maternity transformation.
Essential criteria
- NMC Registered Nurse or Midwife
- Recent experience of working in perinatal services
- Qualification in mediation, counselling and/or restorative practice or demonstrable equivalent experience
- Significant post registration experience
- Understanding of professional and current issues in maternity & neonatal services
- Experience of supporting families following adverse maternity, neonatal or paediatric outcomes
- Understanding of handling clinical incidents and compaints
Desirable criteria
- Masters level qualification in related field or equivalent experience
- Experience of managing multidisciplinary teams
- Public Health or health inequalities qualification
- Equality, Diversity and Inclusion
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
- NMC Registered Nurse or Midwife
- Recent experience of working in perinatal services
- Qualification in mediation, counselling and/or restorative practice or demonstrable equivalent experience
- Significant post registration experience
- Understanding of professional and current issues in maternity & neonatal services
- Experience of supporting families following adverse maternity, neonatal or paediatric outcomes
- Understanding of handling clinical incidents and compaints
- Masters level qualification in related field or equivalent experience
- Experience of managing multidisciplinary teams
- Public Health or health inequalities qualification
- Equality, Diversity and Inclusion
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Sussex NHS Foundation Trust (279)
Specialist Family Liaison Officer
The closing date is 06 October 2026
Job summary
As part of our commitment to strengthening maternity services ahead of the Independent Maternity Review, we are establishing a new Family Liaison Officer (FLO) Team across University Hospitals Sussex.
We are recruiting FLOs across UHSussex, with one post aligned to each site: Princess Royal Hospital (PRH), Royal Sussex County Hospital (RSCH), Worthing Hospital (WH) and St Richard's Hospital (SRH).
Each FLO will be based at a designated site while working collaboratively across the Trust under the leadership of the Perinatal Advocacy Lead, ensuring a consistent and compassionate approach across maternity and neonatal services.
These newly created roles will act as a key point of contact for women, families and staff, helping to improve communication, coordinate support and enhance the experience of care. Working closely with clinical teams, FLOs will promote family-centred care and contribute to service improvement across maternity and neonatal services.
The FLO team will help ensure families feel informed, listened to and supported while promoting openness, learning and positive experiences.
These three-year fixed-term opportunities offer the chance to develop leadership, communication, quality improvement and service development
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