Medical Infusion Suite Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 22/09/2026
- Closes
- 06/10/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Medical Infusion Suite Clerk will provide essential administrative and clerical support to ensure the smooth running of the infusion suite. This involves managing patient appointments, coordinating bookings, and processing referrals. The role also includes handling telephone and email enquiries, supporting reception duties, and maintaining accurate patient information on electronic systems. The post holder will work collaboratively with the multidisciplinary team to ensure efficient patient flow and a positive patient experience.
Essential criteria
- Previous general administration and or reception environment to include relevant experience within a health care setting.
- Windows based IT skills (including use of patient information systems) standard Keyboard skills.
- Previous experience of dealing within a customer focused environment including dealing with face to face enquires from the general public
Desirable criteria
- Previous working experience in a hospital setting.
- GCSE Grade C or above (or equivalent) in English.
- Evidence of customer care training or willingness to undertake
- NVQ Level II in Customer Care/Service (or equivalent)
- Previous general administration and or reception environment to include relevant experience within a health care setting.
- Windows based IT skills (including use of patient information systems) standard Keyboard skills.
- Previous experience of dealing within a customer focused environment including dealing with face to face enquires from the general public
- Previous working experience in a hospital setting.
- GCSE Grade C or above (or equivalent) in English.
- Evidence of customer care training or willingness to undertake
- NVQ Level II in Customer Care/Service (or equivalent)
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Sandwell and West Birmingham NHS Trust
Medical Infusion Suite Clerk
The closing date is 06 October 2026
Job summary
The Medical Infusion Suite at Sandwell and West Birmingham Hospitals (SWBH) NHS Trust is looking for a Band 3 MIS Clerk to assist in the delivery of a high-quality, efficient patient service within the unit.
The post holder will work as part of the multidisciplinary team to provide essential administrative and clerical support to ensure the smooth running of the infusion suite. This includes managing patient appointments and clinic schedules, supporting referral processing, and ensuring accurate and timely entry of patient information onto electronic systems in line with Trust policies.
Main duties of the job
A key aspect of the role is supporting patient flow through the service by coordinating bookings, liaising with clinical and administrative teams, and helping to ensure patients are appropriately scheduled for infusion therapies. The post holder will also be responsible for handling telephone and email enquiries from patients and internal teams, ensuring clear communication and timely responses.
In addition, the post holder will contribute to the efficient day-to-day running of the unit by supporting reception where required, assisting with patient queries, and helping to resolve scheduling or administrative issues to minimise delays
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