Outpatient Clinic Coordinator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves coordinating outpatient clinics and providing administrative and reception support at Moorfields Eye Clinic Bedford. The coordinator will be the primary point of contact for patients and staff, ensuring smooth patient pathways and accurate appointment management. Duties include cashing up clinics, updating patient information, booking appointments, and liaising with clinical teams to optimize clinic flow. The position requires a flexible approach to working across two sites in Bedford.
Key responsibilities
- Provide a high standard of receptionist/first point of contact and administrative support, including timely and accurate cashing up of clinics.
- Manage designated clinics in line with agreed profiles, monitoring clinician availability and adjusting patient numbers.
- Record outpatient outcomes, RTT status, and procedure coding promptly for every patient.
- Book and reschedule appointments for diagnostic purposes and follow-ups, ensuring adherence to KPIs and treatment protocols.
- Respond to telephone enquiries and email queries from patients and staff promptly and professionally.
- Ensure all referrals are scanned onto the system and waiting lists are managed, liaising with clinical teams to optimize clinic capacity.
Essential criteria
- Education to GCSE level (including English and maths to GCSE A-C)
- Good working knowledge of Microsoft Office software
- Knowledge and understanding of confidentiality issues
- Previous experience carrying out administrative duties
- Previous experience working with the general public, in a customer-oriented role
- Excellent frontline/reception skills
Desirable criteria
- Previous experience using Trust IT systems e.g. PAS, OpenEyes
- Good working knowledge of the e-referral system
- Previous NHS admin experience
- Health and Safety Awareness
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Moorfields Eye Hospital NHS Foundation Trust
Outpatient Clinic Coordinator
The closing date is 21 September 2026
Job summary
We are looking to recruit a clinic co-ordination/receptionist
To provide an effective service for Moorfields North and a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues.
To ensure that patients are given clear information regarding their pathways, and arrangements and that their pathway is managed smoothly and efficiently.
Work closely with the responsible surgeons, lead nurses to ensure that appointments are appropriately booked.
Moorfields Eye Hospital invites applications for the permanent post of Outpatient Clinic Co-ordinator based at Moorfields Eye Clinic Bedford.
This post will also require work between the 2 sites in Bedford for reception duties, with a flexible approach. The hours are on a rotation and run as 08.00-16.00, 09.00-17.00 & 10.00-18.00
Main duties of the job
- Provide a high standard of receptionist/ 1st point of contact and administrative support, to include timely and accurate cashing up of clinics.
- Be courteous and professional when dealing with patients, at all times
- Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patient's he
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