Admin Team Lead (Musculoskeletal Services Shropshire and Telford)
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 16/09/2026
- Closes
- 30/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves leading a team of Administrative and Booking Coordinators to manage and coordinate outpatient pathways for Musculoskeletal Services Shropshire & Telford (MSST). The Team Lead ensures appointments are booked according to protocols, contributes to efficient clinic operations, and provides supervision and guidance to the admin team. Key responsibilities include maintaining booking functions, achieving waiting time targets, and ensuring adherence to Trust policies.
Essential criteria
- GCSE or equivalent as a minimum (inc Maths and English).
- ILM First Line Management or Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or their equivalent (or demonstrates equivalent level of experience)
- Experience of supervising a team.
- Previous experience of working in the NHS
- An understanding of capacity management. An understanding of National and Local wait time targets (RTT Referral to Treatment)
- Ability to analyse and interpret data. Customer service experience
Desirable criteria
- Previous experience of utilising hospital patient administration systems.
- Previous experience in NHS.
- Customer service experience.
- Knowledge (including specialist or technical knowledge required)
- Staff management and leadership.
- Knowledge of outpatient booking systems
- Able to work to deadlines. Ability to prioritise and manage workload where accuracy and attention to detail is essential
- Understanding of medical terminology
- A clear understanding of referral to treatment waiting times and targets
- Experience of NHS booking systems.
- Experience of current issues in healthcare and waiting list management
- Knowledge and understanding of Personnel Policies
- Skills and Competencies
- Able to work on own initiative and under pressure. Able to work flexibly and multitask.
- Able to work within a multidisciplinary team
- Good communication skills. Written, oral and electronic
- Tact and discretion when dealing with sensitive and confidential information.
- Advanced keyboard skills IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook)
- ECDL or equivalent
- Knowledge of National E-Referral System
- Personal Qualities & Trust Values
- Ability to manage own busy workload as well as supervise the work of the team. Self-motivated. Good leadership skills. Motivate and lead a team. Communicate effectively at all levels both verbally and in writing. Deal with sensitive issues with tact and diplomacy (complaints/difficult or upset patients or staff) .
- Demonstrates commitment to the Trust's published values.
- Good leadership skills
- Flexible approach, ability to complete a variety of tasks at one time.
- The ability to maintain high levels of morale.
- GCSE or equivalent as a minimum (inc Maths and English).
- ILM First Line Management or Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or their equivalent (or demonstrates equivalent level of experience)
- Experience of supervising a team.
- Previous experience of working in the NHS
- An understanding of capacity management. An understanding of National and Local wait time targets (RTT Referral to Treatment)
- Ability to analyse and interpret data. Customer service experience
- Previous experience of utilising hospital patient administration systems.
- Previous experience in NHS.
- Customer service experience.
- Knowledge (including specialist or technical knowledge required)
- Staff management and leadership.
- Knowledge of outpatient booking systems
- Able to work to deadlines. Ability to prioritise and manage workload where accuracy and attention to detail is essential
- Understanding of medical terminology
- A clear understanding of referral to treatment waiting times and targets
- Experience of NHS booking systems.
- Experience of current issues in healthcare and waiting list management
- Knowledge and understanding of Personnel Policies
- Skills and Competencies
- Able to work on own initiative and under pressure. Able to work flexibly and multitask.
- Able to work within a multidisciplinary team
- Good communication skills. Written, oral and electronic
- Tact and discretion when dealing with sensitive and confidential information.
- Advanced keyboard skills IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook)
- ECDL or equivalent
- Knowledge of National E-Referral System
- Personal Qualities & Trust Values
- Ability to manage own busy workload as well as supervise the work of the team. Self-motivated. Good leadership skills. Motivate and lead a team. Communicate effectively at all levels both verbally and in writing. Deal with sensitive issues with tact and diplomacy (complaints/difficult or upset patients or staff) .
- Demonstrates commitment to the Trust's published values.
- Good leadership skills
- Flexible approach, ability to complete a variety of tasks at one time.
- The ability to maintain high levels of morale.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Admin Team Lead (Musculoskeletal Services Shropshire and Telford)
The closing date is 30 September 2026
Job summary
The Team Leads ensure the Administrative and Booking Coordinators manage and co-ordinate the outpatient pathway from the Electronic Referral System , through discharge or Patient Initiated Follow up . To ensure appointments are booked according to the relevant protocols, Musculoskeletal Services Shropshire & Telford (MSST) handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.
The post holder will provide supervision, leadership and guidance to the Outpatients MSST Admin Team. The post holder will be expected to cross over with the Team Lead for Physiotherapy.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
The post holder will be responsible for the provision of quality booking functions for all elective systems, while maintaining a high level of professionalism and credibility to the Trust whilst ensuring waiting time targets are achieved.
The post holder
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