Band 3 Receptionist/Administrator - Orsborn House CMHT
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 03/09/2026
- Closes
- 14/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This is a full-time Receptionist/Administrator role within the Orsborn House Community Mental Health Team. The post holder will be the first point of contact for patients, staff, and visitors, managing appointments, telephone lines, and correspondence. They will provide administrative support to the multidisciplinary team, requiring strong organisational skills and the ability to work independently.
Key responsibilities
- Undertake a wide range of reception and administrative duties.
- Monitor, record, and book appointments.
- Manage a busy telephone line.
- Receive all incoming mail and ensure appropriate action is taken.
- Process clinical letters and other correspondence.
- Liaise with multi-disciplinary team members, other health professionals, GPs, social workers, and service users.
Essential criteria
- NVQ Level II in Business Administrationor equivalent or working towards
- GCSE English or equivalent
- Experience in dealing with a range of disciplines in healthcare and sensitive situations
- Experience in a customer focussed healthcare environment
- Up-to-date working knowledge of all Microsoft packages
- Experience of working in a healthcare setting
Desirable criteria
- RSA II Typing
- Experience of working in a healthcare client faced organisation
- Working knowledge of RiO
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham and Solihull Mental Health NHS Foundation Trust
Band 3 Receptionist/Administrator - Orsborn House CMHT
The closing date is 14 September 2026
Job summary
An exciting opportunity has arisen for a full-time Receptionist/Administrator to work within the Orsborn House Community Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
Main duties of the job
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service use
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