Senior Application Operation Engineer (ICT)
At a glance
- Band
- Band 6
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 04/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a Senior Application Operation Engineer within the ICT department, focusing on maintaining and improving digital applications, particularly after the implementation of an Electronic Patient Record (EPR) system. The successful candidate will manage incidents, problems, and changes related to applications, user access, and authentication services. They will also apply their expertise in NHS Registration Authority processes and ensure robust access control and information governance.
Essential criteria
- Seeing the bigger picture, understanding how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Attention to detail and commitment to safe, secure working practices
Desirable criteria
- Positive approach to change and continuous improvement
- Education and Experience
- Degree, or equivalent level of experience
- Service management qualification or equivalent experience (example: ITIL)
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
- Experience of being part of user / customer-centric teams and delivering on continuous service improvement initiatives
- Experience of solving complex problems for users through the use of technology, with a focus on service outcomes and user needs
- Deal with more complex issues on the end-to-end service provision, covering Service Management practices (incident, problem, change, service request, etc)
- Experience of leading or supporting audit, assurance or compliance reviews relating to system access, Information Governance or security
- Experience of supporting the transition of products from Delivery into Live Service
- Experience of supervision, coaching and mentoring other team members
- Information Governance / Data Security training or equivalent experience
- Registration Authority accreditation, or equivalent experience in NHS identity and access management
- Seeing the bigger picture, understanding how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Attention to detail and commitment to safe, secure working practices
- Positive approach to change and continuous improvement
- Education and Experience
- Degree, or equivalent level of experience
- Service management qualification or equivalent experience (example: ITIL)
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
- Experience of being part of user / customer-centric teams and delivering on continuous service improvement initiatives
- Experience of solving complex problems for users through the use of technology, with a focus on service outcomes and user needs
- Deal with more complex issues on the end-to-end service provision, covering Service Management practices (incident, problem, change, service request, etc)
- Experience of leading or supporting audit, assurance or compliance reviews relating to system access, Information Governance or security
- Experience of supporting the transition of products from Delivery into Live Service
- Experience of supervision, coaching and mentoring other team members
- Information Governance / Data Security training or equivalent experience
- Registration Authority accreditation, or equivalent experience in NHS identity and access management
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £47,951 – £56,863 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Chelsea and Westminster Hospital NHS Foundation Trust
Senior Application Operation Engineer (ICT)
The closing date is 17 September 2026
Job summary
We are at a pivotal stage of our digital journey, having implemented an Electronic Patient Record (EPR) digital solution across both our hospital sites. We have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around empowering patients and service users, improving the experience through the healthcare system and joining up systems and data across North West London to better meet the needs of citizens.
This role is part of the Applications team, who are responsible for:
Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end users
As application subject matter experts, contributing to the design and development of new products and services
Improving user experience in our systems and processes
Proactively maintaining our application portfolio and reducing technical debt
Ensuring appropriate, secure and compliant access to Trust systems through effective Registration Authority processes and controls
Main duties of the job
Incident management: You can diagnose, prioritise and resolve complex incidents affecting applications, user access and authentication services, investigating root causes and coor
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