Waiting List and Bookings Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Hours / week
- 33
- Posted
- 07/09/2026
- Closes
- 13/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves managing waiting lists and booking appointments within the Radiology Department at Freeman Hospital. The officer will be responsible for coordinating patient appointments and enquiries, ensuring an accurate and efficient service. A key aspect is achieving NHS Waiting Time targets, including those for Cancer, Diagnostic, and Therapeutic Waits. The post holder will also cover reception duties on a rotational basis.
Key responsibilities
- Undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
- Act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries.
- Be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- Work on a rotational basis covering reception duties.
- Participate in all aspects of the administration service within Radiology.
Essential criteria
- NVQ level 3 or equivalent or equivalent experience
- Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience
- ECDL, Microsoft Office Specialist or equivalent experience
- Significant experience in an administrative role in an NHS / health care environment or comparable organisation
- Experienced in Microsoft Office packages (Excel, Word, etc)
- Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology
- Knowledge of NHS Waiting Times Directives
- Knowledge of Confidentiality
- Experience in efficient, accurate, high-volume date
- Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians
- Excellent communication and interpersonal skills across a multi-disciplinary team
- Excellent organisational and time management skills with the ability to prioritise tasks
- Articulate with excellent communication and interpersonal skills - must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.)
- Possess a high degree of judgement
Desirable criteria
- Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent
- Previous experience in a higher clerical role
- Knowledge of Radiology Waiting Time Directives and pathways
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Waiting List and Bookings Officer
The closing date is 13 September 2026
Job summary
We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate. The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- Interview Date Thursday 24 September 2026
- 33 Hours/Week - Friday/Saturday/Monday/Tuesday
- Radiology admin offer services Monday -Sunday 8am - 8pm
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.