Band 4 ICT Support Technician
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 20/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for an enthusiastic and motivated ICT Support Technician to join the team at Birmingham and Solihull Mental Health NHS Foundation Trust. You will provide effective technical support for ICT calls, including installation of hardware and software, and implementation of ICT systems. The position requires excellent communication skills and up-to-date knowledge of Microsoft Active Directory, Windows Desktop platforms, and MS Office suite. The role is Trust-wide and involves travel to various sites.
Key responsibilities
- Provide effective technical support for the resolution of ICT support calls.
- Install end user hardware and software.
- Implement ICT systems.
- Timely update technical documentation.
- Timely update asset systems used within the team.
Essential criteria
- 5 GCSEs at grade C or above
- Significant practical experience of first and second line technical support
- Excellent up to date knowledge of PC hardware.
- Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
- Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues
- Proactive approach to problem solving and able to identify and resolve problems.
- Ability to work to tight deadlines and schedule and prioritise own workload.
- Able to research information using the internet
- Have a customer oriented approach..
- Must have good attention to detail.
Desirable criteria
- Knowledge of LAN / WAN concepts
- Knowledge of internet and intranet concepts
- Current full driving licence
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham and Solihull Mental Health NHS Foundation Trust
Band 4 ICT Support Technician
The closing date is 20 September 2026
Job summary
ICT Support Technician, Band 4
With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.
We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.
The role is Trust wide and you will also be required to travel to other sites in the Birmingham and Solihull area.
Main duties of the job
The post includes the installation of end user hardware and software and the implementation of ICT systems.
The role also requires the timely update of technical documentation and asset systems used within the team.
Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts' Corporate and ClinicalServices, at all levels.
You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft
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