Patient Pathway Co-ordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time
- Hours / week
- 33
- Posted
- 10/09/2026
- Closes
- 11/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing administrative support to the Paediatric service, ensuring patients are seen efficiently and accurately. Responsibilities include managing the patient tracking waiting list, validating data, and directly interacting with families to provide information and support. The coordinator will work within a high-functioning team, supporting clinicians and team members, requiring strong organizational and communication skills.
Essential criteria
- Good general education including English at GCSE (Grade C or above) or equivalent
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages.
Desirable criteria
- ECDL qualification or equivalent
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
- Experience of transcribing dictation or copy typing.
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors
- Good administrative skills
- Strong organisational skills with ability to prioritise.
- Good attention to detail.
- Ability to make decisions using own initiative.
- Personal and people development
- Willingness to attend training sessions to develop self and improve service provided to patients
- Communication
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills
- Good customer service skills.
- Qualifications and knowledge
- Good general education including English at GCSE (Grade C or above) or equivalent
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages.
- ECDL qualification or equivalent
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
- Experience of transcribing dictation or copy typing.
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors
- Good administrative skills
- Strong organisational skills with ability to prioritise.
- Good attention to detail.
- Ability to make decisions using own initiative.
- Personal and people development
- Willingness to attend training sessions to develop self and improve service provided to patients
- Communication
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills
- Good customer service skills.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 1d
Plenty of time to prepare a strong application.
Full advert · preview
Milton Keynes University Hospital NHS Foundation Trust
Patient Pathway Co-ordinator
The closing date is 11 September 2026
Job summary
Patient Pathway Coordinator
Department: Admin Hub
Band 4, £28,392 - £31,157 Per annum pro rata
Hours: Part time, 33 per week, all MKUH roles will be considered for flexible working
Paediatrics are looking for an enthusiastic and motivated Patient Pathway Coordinator to join our friendly and dynamic team.'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: 16 September 2026
Main duties of the job
We are looking for someone with excellent communication skills, both verbal and writtenIf successful, you will be part of a supportive and learning environment that encourages personal development.
Ideally, you will have experience working in the NHS and be adept in customer service skills. Additionally, you will be motivated and committed to continual improvement of patient services and will demonstrate excellent communication and team working skills.
Informal enquiries or visits are encouraged.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rat
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.