Secretary/Administrator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 04/09/2026
- Closes
- 07/09/2026
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Role summary
This role involves providing comprehensive and high-quality administrative support to the Children's mental health multi-disciplinary teams in Knowsley and Runcorn. You will act as the first point of contact for patients and service users, manage databases, and maintain electronic patient records. The position requires strong organisational, communication, and IT skills to ensure effective and timely access to information. It is a fixed-term role, supporting exceptional patient care.
Essential criteria
- NVQ Level 3 in Business Administration or equivalent
- Educated to GCSE standard or equivalent
Desirable criteria
- OCR or equivalent
- Customer Service Qualification
- Knowledge/Experience
- IT literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administration systems
- Effective communication and interpersonal skills including telephone skills and face to face Communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Ability to develop databases
- Computerised information systems
- Demonstrable knowledge of supervising other secretarial/administrative staff
- Keyboard / Word Processing / Data input
- Good communicator (verbal/written)
- Good organisational and interpersonal skills
- Ability and willingness to travel across the Trust
- Values
- Continuous improvement - committed to making improvements to our services for the benefit of all
- Accountability - taking ownership to anticipate, develop and deliver high quality care
- Respect - how we treat others in an inclusive and supportive way
- Enthusiasm - demonstrate our passion and pride for what we do and how we do it
- Support - actively supporting others with compassion and courage
- NVQ Level 3 in Business Administration or equivalent
- Educated to GCSE standard or equivalent
- OCR or equivalent
- Customer Service Qualification
- Knowledge/Experience
- IT literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administration systems
- Effective communication and interpersonal skills including telephone skills and face to face Communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Ability to develop databases
- Computerised information systems
- Demonstrable knowledge of supervising other secretarial/administrative staff
- Keyboard / Word Processing / Data input
- Good communicator (verbal/written)
- Good organisational and interpersonal skills
- Ability and willingness to travel across the Trust
- Values
- Continuous improvement - committed to making improvements to our services for the benefit of all
- Accountability - taking ownership to anticipate, develop and deliver high quality care
- Respect - how we treat others in an inclusive and supportive way
- Enthusiasm - demonstrate our passion and pride for what we do and how we do it
- Support - actively supporting others with compassion and courage
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 1d
Plenty of time to prepare a strong application.
Full advert · preview
Mersey Care NHS Foundation Trust
Secretary/Administrator
The closing date is 07 September 2026
Job summary
We have an opportunity for 2 talented individuals to join our Knowsley Childrens' Admin Team based across 2 sites (Knowsley Resource and Recovery Centre and Thorn Rd Clinic in Runcorn), supporting our CYP mental health services. Working hours will be scheduled in line with service needs and may include shifts between 8:00am and 8:00pm, Monday to Sunday. Posts are Fixed Term, up to 31/03/2027.
This role is vital in supporting our aim to provide exceptional patient care, every time. Using your organisational, administration communication and people skills, you will contribute towards an effective and consistent level of service. Our patients and service users are at the heart of everything we do, and we would like to hear from applicants who share this commitment.
Main duties of the job
Provide a comprehensive and high-quality administrative support service undertaking a wide range of administrative tasks, including personal responsibility for a number of delegated tasks, within our admin hub to support our Childrens mental health multi-disciplinary teams in Knowsley and Runcorn.
The role will support a range of complex and sensitive administrative functions to ensure the effective and timely access to information for the storage and sharing of information
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