Directorate Support Manager
At a glance
- Band
- Band 6
- Contract
- Secondment
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 18/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
The Directorate Support Manager provides operational, governance, and service-improvement leadership across the Adult Community Services Directorate. This role ensures safe, effective, and efficient delivery of community services, with a focus on Virtual Ward and Urgent Community Response pathways. The post holder leads the central administrative team, oversees governance, compliance, incident management, and drives service improvement and operational efficiency across multiple community sites.
Essential criteria
- Evidence of degree-level study OR equivalent operational management experience in a healthcare setting
Desirable criteria
- Leadership/management training - Evidence of formal leadership or management development
- Operational management experience in a healthcare environment
- Experience leading admin/reception/secretarial teams
- Experience with governance, compliance, risk managment
- Experience working within Adult Community Services
- Experience supporting service improvement or redesign
- Knowledge and Skills
- Understanding of community care pathways
- Ability to analyse data and performance information
- Knowledge of business continuity, risk and incident management
- Knowledge of commissioned services and income streams
- RWT IT systems knowledge
- Leadership and Behavioural Competencies
- Ability to lead and motivate teams
- Strong communication skills
- Commitment to openness, transparency and safety culture
- Ability to manage competing priorities
- Service Improvement & Strategy
- Ability to identify improvements and redesign services
- Networking and partnership working
- Ability to contribute to policy and strategy
- Qualifications and Continuous Development
- Evidence of degree-level study OR equivalent operational management experience in a healthcare setting
- Leadership/management training - Evidence of formal leadership or management development
- Operational management experience in a healthcare environment
- Experience leading admin/reception/secretarial teams
- Experience with governance, compliance, risk managment
- Experience working within Adult Community Services
- Experience supporting service improvement or redesign
- Knowledge and Skills
- Understanding of community care pathways
- Ability to analyse data and performance information
- Knowledge of business continuity, risk and incident management
- Knowledge of commissioned services and income streams
- RWT IT systems knowledge
- Leadership and Behavioural Competencies
- Ability to lead and motivate teams
- Strong communication skills
- Commitment to openness, transparency and safety culture
- Ability to manage competing priorities
- Service Improvement & Strategy
- Ability to identify improvements and redesign services
- Networking and partnership working
- Ability to contribute to policy and strategy
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £39,959 – £48,117 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
The Royal Wolverhampton NHS Trust
Directorate Support Manager
The closing date is 18 September 2026
Job summary
The Directorate Support Manager provides essential operational, governance and service-improvement leadership across the entire Adult Community Services Directorate , ensuring safe, effective and efficient delivery of community services. The role requires a strong understanding of the operational functions of the Virtual Ward and Urgent Community Response (UCR) , both of which are critical pathways supporting admission avoidance, early supported discharge and urgent community care performance.
The post holder leads and line-manages the central administrative team , ensuring high-quality data, efficient scheduling, accurate monitoring and strong communication across all services, including Planned Care (District Nursing) and Rapid Access to Social Care (RASC).
A key part of the role is overseeing governance, compliance, incident management, risk processes and business continuity , promoting a culture of safety, transparency and continuous improvement.
The DSM also drives service improvement and operational efficiency , supporting redesign, optimisation and development of services across multiple community sites within the Directorate.
Main duties of the job
Provide day-to-day operational leadership across Adult Community Se
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