Band 5 Resolutions People Liaison Officer
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 07/09/2026
- Closes
- 21/09/2026
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Role summary
This new role within the People Directorate aims to improve colleague experience by reducing conflict, enhancing communication, and strengthening welfare support. The Resolutions Liaison Officer will provide impartial support to colleagues and managers involved in formal employee relations cases. This involves welfare checks, de-escalating difficult conversations, and ensuring fair treatment. The role also tracks outcomes to identify cultural themes and support continuous improvement.
Essential criteria
- *HR Knowledge acquired through relevant training and experience e.g. Level 5 CIPD (Chartered Institute of Personnel and Development) to degree equivalent level.
- *Evidence of recent Continuing Professional Development
- *Recent experience in HR including providing generalise HR advice.
- *Experience of preparing, analysing and presenting case reports
- *Up to date and thorough working knowledge of Employment Law and Human Resource Best Practice
- *Experience of supporting individuals through formal employee relations processes.
- *Experience of managing challenging, hostile or emotionally charged interactions.
- *HR Knowledge acquired through relevant training and experience e.g. Level 5 CIPD (Chartered Institute of Personnel and Development) to degree equivalent level.
- *Evidence of recent Continuing Professional Development
- *Recent experience in HR including providing generalise HR advice.
- *Experience of preparing, analysing and presenting case reports
- *Up to date and thorough working knowledge of Employment Law and Human Resource Best Practice
- *Experience of supporting individuals through formal employee relations processes.
- *Experience of managing challenging, hostile or emotionally charged interactions.
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £31,049 – £37,796 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 5 Resolutions People Liaison Officer
The closing date is 21 September 2026
Job summary
This is a new and important opportunity within our People Directorate, created directly from the ambitions set out in our Trust strategy. Through Our People, we are committed to improving the experience of our colleagues by creating a culture where everyone at UHB feels they belong, can thrive, knows they add value and feels valued.
The Resolutions Liaison Officer role will help bring that ambition to life in a very practical and human way. It has been designed to support colleagues and managers through some of the most sensitive moments in working life, helping to reduce conflict, improve communication, strengthen welfare support and ensure that resolutions are not only reached, but sustained.
As a Trust, we have set ourselves a clear ambition: to be in the top 25% of trusts for staff who recommend us as a place to work in the National Staff Survey. This role will make a direct contribution to that goal by helping us listen more carefully, respond more compassionately and learn more consistently from the employee relations cases and concerns that come through our services.
The Resolutions Liaison Officer will provide a dedicated, impartial point of contact for parties involved in formal employee relations cases. The role
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