Support Secretary
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 09/09/2026
- Closes
- 16/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing comprehensive administrative and audio typing support within a clinical setting. Key duties include transcribing clinical correspondence, ensuring accurate patient documentation, and managing referrals. The post holder will also handle telephone inquiries, maintain patient information systems, and ensure efficient audit processes for correspondence quality.
Essential criteria
- Educated to GCSE/O Level standard/equivalent
- RSA/OCR Level II or equivalent
- Word Processing/Audio typing Skills
- Knowledge of medical terminology and secretarial procedures
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Experience working in an NHS office environment
- Skills/ Knowledge
- Excellent communication skills
- Able to use own initiative and respond to new challenges
- Self motivated and able to work with limited supervision
- Manage/prioritise own workload
- Ability to accurately maintain computerise and manual filing/documentation system
- Ability to work as part of a team
- Ability to manage difficult/sensitive situations
- Ability and willingness to undertake further training as required
- Understanding of confidential nature of role and awareness of Data Protection Act
Desirable criteria
- Knowledge of internal PAS system
- Ability to supervise and motivate a team
- Time management skills
- Excellent interpersonal and influencing skills
- Understanding of Trust internal policies as appropriate
- Educated to GCSE/O Level standard/equivalent
- RSA/OCR Level II or equivalent
- Word Processing/Audio typing Skills
- Knowledge of medical terminology and secretarial procedures
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Experience working in an NHS office environment
- Skills/ Knowledge
- Excellent communication skills
- Able to use own initiative and respond to new challenges
- Self motivated and able to work with limited supervision
- Manage/prioritise own workload
- Ability to accurately maintain computerise and manual filing/documentation system
- Ability to work as part of a team
- Ability to manage difficult/sensitive situations
- Ability and willingness to undertake further training as required
- Understanding of confidential nature of role and awareness of Data Protection Act
- Knowledge of internal PAS system
- Ability to supervise and motivate a team
- Time management skills
- Excellent interpersonal and influencing skills
- Understanding of Trust internal policies as appropriate
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
Liverpool University Hospitals NHS Foundation Trust
Support Secretary
The closing date is 16 September 2026
Job summary
Type dictation from audio transcription of clinical correspondence anddocumentation.
Quality check documentation completed in clinical administration support.
Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.Accurate use of patient information using the patient administration system (iPM) including registration screen, checking patient details are correct andtracking of case-notes.Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
Ensure efficient audit processes in place concerning correspondence toensure quality levels maintained and rectify accordingly.
Record and input data onto databases and systems as appropriate.
Main duties of the job
To provide a comprehensive administration/audio typing service in dealing effect
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