Applications Support Analyst
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 08/09/2026
- Closes
- 13/09/2026
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Role summary
This role is for an experienced Applications Support Analyst to manage clinical systems administration and support processes. You will ensure the reliability of digital systems underpinning patient care, including Electronic Patient Record and other clinical applications. Responsibilities include maintenance, testing, troubleshooting, and supporting application changes and upgrades. The postholder will also act as a point of contact for clinical application and e-RS related issues for internal staff and external stakeholders.
Essential criteria
- Educated to degree level or equivalent experience
- Operational knowledge of complex applications, such as Patient Administration and Clinical systems, preferably gained in a complex health care environment.
Desirable criteria
- ITIL Foundation qualification
- Oracle Millennium (formerly Cerner) Fundamentals
- Previous experience
- Experience of managing and resolving requests and incidents using an incident management system.
- Experience in the usage, support, maintenance, and administration of Clinical applications with the focus of Electronic Patient Record systems eg. Oracle Millenium, Emis Web & e-RS
- Knowledge of best practice in application support
- Experience of testing new software releases and updates
- Experience of supporting the delivery of applications from project into live support and also application upgrades
- Skills/ Knowledge/ Ability
- Able to prioritise workloads and resource them in response to changing demands and requirements.
- Able to effectively troubleshoot incidents and understand when to escalate when required
- Strong communication skills and the ability to work as part of a large multi-disciplinary team and communicate with staff and colleagues at all levels, particularly when supporting applications users/staff
- Experience of delivering training to individuals or large groups of staff
- Education/ Qualifications
- Educated to degree level or equivalent experience
- Operational knowledge of complex applications, such as Patient Administration and Clinical systems, preferably gained in a complex health care environment.
- ITIL Foundation qualification
- Oracle Millennium (formerly Cerner) Fundamentals
- Previous experience
- Experience of managing and resolving requests and incidents using an incident management system.
- Experience in the usage, support, maintenance, and administration of Clinical applications with the focus of Electronic Patient Record systems eg. Oracle Millenium, Emis Web & e-RS
- Knowledge of best practice in application support
- Experience of testing new software releases and updates
- Experience of supporting the delivery of applications from project into live support and also application upgrades
- Skills/ Knowledge/ Ability
- Able to prioritise workloads and resource them in response to changing demands and requirements.
- Able to effectively troubleshoot incidents and understand when to escalate when required
- Strong communication skills and the ability to work as part of a large multi-disciplinary team and communicate with staff and colleagues at all levels, particularly when supporting applications users/staff
- Experience of delivering training to individuals or large groups of staff
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £36,943 – £44,900 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 5d
Plenty of time to prepare a strong application.
Full advert · preview
Croydon Health Services NHS Trust
Applications Support Analyst
The closing date is 13 September 2026
Job summary
We're looking for an experienced and motivated Applications Support Analyst to take ownership of clinical systems administration, oversee key application support processes and help drive the continuous improvement of our Electronic Patient Record and clinical applications. Working across support, testing, troubleshooting and service development, you'll play a vital role in ensuring the digital systems that underpin patient care remain safe, effective and reliable. The postholder will undertake maintenance, testing and clinical system administration of the trust's applications. They will support the Application Managers/Applications Specialists with application changes,troubleshooting problems and challenges, the expansion and upgrading of applications, as well as supporting new systems in both Project stage and BAU.
The post holder will be expected to support the Test Lead in the testing of applications, including new software releases and updates.
To be a point of contact for all clinical application and e-RS related issues or queries for internal staff, GP Practices and external stakeholders. You will manage incidents and develop relevant skill and knowledge to progress change requests on the trusts incident management system for all applications we su
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