Community Administrative Support
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 08/09/2026
- Closes
- 09/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a Community Administrative Support within the Central Booking Service at Whittington Hospital NHS Trust. The post holder will manage referral and appointment booking services for Whittington Adult Community Services. Key duties include registering new patients, booking and rescheduling appointments, processing outcomes, and uploading documents. The role requires competency in RIO and Medway software and providing excellent customer care.
Essential criteria
- GCSE/o Level or equivalent / Higher Education to A level or or equivalent experience
- Excellent written/spoken English
- Previous Admin/Office experience
- Previous NHS experience.
- Previous experience of booking and changing appointments
- Previous Experience of Using RIO
- Knowledge of a range of computerised software including Microsoft packages. E A/I Previous Experience of
- Previous experience of dealing with the public face to face and over the telephone
- Previous experience of using other patient Data entry Systems
- Knowledge, Skills and Abilities
- Ability to work as part of a team
- Ability to act appropriately in stressful situations
- Willingness to undertake and use training relevant to the post
- Ability to communicate in a clear and professional manner
- Personally/professionally responsible
- Flexible approach to changing circumstances and departmental needs
- Good organisation, time management and prioritisation skills
- Education/Qualifications
- GCSE/o Level or equivalent / Higher Education to A level or or equivalent experience
- Excellent written/spoken English
- Previous Admin/Office experience
- Previous NHS experience.
- Previous experience of booking and changing appointments
- Previous Experience of Using RIO
- Knowledge of a range of computerised software including Microsoft packages. E A/I Previous Experience of
- Previous experience of dealing with the public face to face and over the telephone
- Previous experience of using other patient Data entry Systems
- Knowledge, Skills and Abilities
- Ability to work as part of a team
- Ability to act appropriately in stressful situations
- Willingness to undertake and use training relevant to the post
- Ability to communicate in a clear and professional manner
- Personally/professionally responsible
- Flexible approach to changing circumstances and departmental needs
- Good organisation, time management and prioritisation skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 2d
Plenty of time to prepare a strong application.
Full advert · preview
Whittington Hospital NHS Trust
Community Administrative Support
The closing date is 09 September 2026
Job summary
An exciting opportunity has arisen to join the Central Booking Service, and be a part of our Support Service and administration team as part of the Whittington Community Patients Access Service . The Service provides referral management and appointment booking services to Whittington Adult Community Services.
This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.
Post holder will also register, source and upload documents for new patients, book and reschedule appointments for all patients and process the outcomes from appointments.
Post holder will be competent in the use of the computer software RIO, Medway .
The post holder will be expected to always provide excellent customer care using Trust Customer Care Standards.
Depending on the requirements of the team, the post holder may be required to work a shift pattern between the hours of 8am to 8pm , Monday to Sunday including Bank Holidays . The post holder will also be expected to travel across Whittington Health sites and work in any of the Health Centres in Haringey or Islington as may required .
Please note: P revious applicants within the last 6 months not to apply. Anyone requiring sponsorship ,there is no spons
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