Bank Patient Service Advisor Band 3
At a glance
- Band
- Band 3
- Contract
- Bank
- Pattern
- Flexible working
- Posted
- 09/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves coordinating patient care activities, ensuring timely appointments and admissions for elective procedures. The advisor will manage patient inquiries, provide relevant information, and maintain accurate records using Patient Service Hub systems. It requires strong communication skills to liaise with patients and various healthcare services, while adhering to Trust policies and protocols.
Key responsibilities
- Lead on delivering care coordination activities for patients.
- Ensure patients receive appointments and are admitted for elective procedures in a timely manner.
- Be responsible for answering general patient enquiries, appointment/procedure queries.
- Use Patient Service Hub information systems for recording and reporting clinical and performance data.
- Monitor and action booking tasks in line with Patient Services Hub SOPs and SLAs.
- Proactively flag potential RTT/CWT risks to the Patient Services Supervisor and take actions as directed.
Essential criteria
- GCSE Grade C and above in Maths and English or equivalent
- Experience and training to NVQ Level 3 or equivalent
- Experience of customer care or experience of working in an office environment
- Experience of using Microsoft Office to include Excel and Outlook
- Ability to evidence/demonstrate key values and behaviours
- Ability to prioritise own workload and work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally
- Attention to detail and accuracy
- Ability to maintain confidentiality
- Ability to work effectively within a large team or individually
- Ability to work effectively under pressure and meet tight deadlines
- Ability and willingness to work flexibly.
- Ability to cope with sometimes distressing/emotional situations.
Desirable criteria
- Computer Literacy and Information Technology (CLAIT)
- Basic knowledge of Medical Terminology
- Knowledge of experience of NHS working
- Awareness of National and Local Targets
- Knowledge of hospital and clinical information systems (e.g. Care Flow/CRIS/Aqua)
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
Posted 0d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
United Lincolnshire Hospitals NHS Trust
Bank Patient Service Advisor Band 3
The closing date is 15 September 2026
Job summary
To be based at Pilgrim Hospital
To lead on delivering care coordination activities for patients and to ensure patients receive appointments and are admitted for elective procedures in a timely manner, supporting the tracking of patients along their pathway and co-ordinating hospital appointments and procedures, in line with Patient Service Hub SOPs and SLAs.
Main duties of the job
To lead on delivering care coordination activities for patients.
To ensure patients receive appointments and are admitted for elective procedures in a timely manner.
To ensure patients receive all relevant information in a timely, accurate and effective way.
To be responsible for answering general patient enquiries, appointment/procedure queries.
To deliver passionate and strong communication between the patient (or representative), the Patient Service Hub and other Trust, Group and Healthcare services
To use Patient Service Hub information systems for the recording and reporting of clinical and performance data in accordance with the Trust's and wider Group's IT Strategy
To monitor and action booking tasks in line with Patient Services Hub SOPs and SLAs.
To escalate any issues that require escalation or oversight support to the Patient Services Superviso
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