Referral Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 25/08/2026
- Closes
- 08/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Referral Assistant will work within the Care Gateway, providing a referral management and appointment booking service. This role involves acting as the first point of contact for patients and specialists, ensuring appropriate onward referrals using eRS and maintaining accurate data. The assistant will deliver effective clerical support and a patient-focused service, handling enquiries with dignity and respect. It requires strong communication skills and the ability to work with computerised systems.
Essential criteria
- GCSE English Language
- Working knowledge of Microsoft Office including Word and Excel
- Good standard of keyboard skills with good attention to detail.
Desirable criteria
- Experience of working in a Call Centre environment
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Understanding of Data Protection legislation
- Systems such as eRS, Gateway, Cleric
- Competencies
- Data accuracy test
- Other
- Good time keeping
- An ability to maintain confidentiality and trust
- Flexible approach to work
- GCSE English Language
- Working knowledge of Microsoft Office including Word and Excel
- Good standard of keyboard skills with good attention to detail.
- Experience of working in a Call Centre environment
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Understanding of Data Protection legislation
- Systems such as eRS, Gateway, Cleric
- Competencies
- Data accuracy test
- Other
- Good time keeping
- An ability to maintain confidentiality and trust
- Flexible approach to work
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
NHS Greater Manchester Integrated Care
Referral Assistant
The closing date is 08 September 2026
Job summary
The Care Gateway provides a referral management and appointment booking service to multiple customers. To be the link between referrers, patients and receiving organisation's (such as hospitals) ensuring the most appropriate onward referral method is utilised in line with the defined priority and patient choice, using eRS where possible to meet targets regarding waiting times for outpatient appointments. Capture accurate data to provide the Care Gateway with reporting on referrals and the use of eRS. To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "patient-focused" service which promotes good customer service and effective working relationships
Main duties of the job
Act as first point of contact for the Care Gateway, dealing with routine patient and specialist enquiries. To answer telephone calls in a timely manner ensuring that all callers are dealt with dignity, respect, and empathy. Ensure that all comments, suggestions, and complaints are dealt with appropriately, inaccordance with policy, resolving where possible and escalating to line manager when appropriate. To carry out all delegated duties as required. You will be required to work daily at a computer with large amounts of your tim
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