Band 4 Patient Pathway Navigator Oncology
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/09/2026
- Closes
- 05/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a Patient Pathway Navigator in Oncology at Chase Farm Hospital. You will provide vital administrative support and patient navigation services, guiding patients through their journey from referral to discharge. The position involves general administrative duties, managing patient information, and acting as the first point of contact for patients during a difficult time. You will work as an integral member of the clinical and administrative team.
Key responsibilities
- Provide general administrative duties for the department, including filing, photocopying, and mail distribution.
- Ensure copies of letters and discharge summaries are sent within agreed timeframes.
- Support the team by answering telephone calls and dealing with enquiries.
- Process requests for clinic changes, cancellations, and creations in accordance with Trust policy.
- Phone patients to provide instructions, reminders, and information.
- Provide patient navigation services for satellite and off-site locations.
Essential criteria
- Demonstrable ability to meet the Trust Values
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Reliability - good time keeping
Desirable criteria
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
- Experience of managing and prioritising own workload and working to deadlines
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Free London NHS Foundation Trust
Band 4 Patient Pathway Navigator Oncology
The closing date is 05 October 2026
Job summary
General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.
- Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
- Review the actions and instructions generated from the transcription service when requested.
- Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
- Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
- Respond to requests from clinicians to type up urgent letters when required.
- Ensure all patient demographics and contact details are kept up to date on Cerner.
- When accessing patient records ensure computerised tracking systems are used appropriately.
- Phone patients to provide instructions, reminders and information where necessary.
- Attend and particip
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