ED Paediatric Receptionist/ Administrator, 08-20 (37.5hrs)
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 18/09/2026
- Closes
- 02/10/2026
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Role summary
This role is for a highly organised, customer-focused Receptionist to join the busy Emergency Department (ED) Paediatric team at St Peter's Hospital. You will be the first point of contact for patients, relatives, and visitors, ensuring a friendly, efficient, and supportive experience. The position involves welcoming and registering patients, managing enquiries, maintaining accurate patient records, and providing administrative support to the ED team. It's an opportunity to make a real difference in patient care within a fast-paced environment.
Essential criteria
- Awareness and basic understanding of A/E targets.
- Experience of managing complex situations in a busy and fast-paced environment.
Desirable criteria
- NHS Service experience
- Cerner Experience or Equivalent
- NVQ L3 or Business Administration or able to demonstrate equivalent.
- Awareness and basic understanding of A/E targets.
- Experience of managing complex situations in a busy and fast-paced environment.
- NHS Service experience
- Cerner Experience or Equivalent
- NVQ L3 or Business Administration or able to demonstrate equivalent.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £27,106 – £28,850 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Ashford & St. Peter's Hospitals NHS Foundation Trust
ED Paediatric Receptionist/ Administrator, 08-20 (37.5hrs)
The closing date is 02 October 2026
Job summary
Are you a highly organised, customer-focused individual who thrives in a fast-paced environment? We are looking for a professional and compassionate Receptionist to join our busy Emergency Department (ED) Paediatric team at St Peter's Hospital.
As the first point of contact for patients, relatives and visitors, you will play a vital role in ensuring people receive a friendly, efficient and supportive experience during what can often be a stressful and challenging time.
This is an exciting opportunity to work within one of the Trust's busiest services, making a real difference to patient care while developing your administrative and NHS experience.
Main duties of the job
Welcome and register patients attending the Emergency Department.Provide a professional reception service to patients, relatives and healthcare professionals.Manage telephone enquiries and direct queries appropriately.Maintain accurate real-time patient records using Cerner and other Trust systems.Book follow-up appointments and arrange patient transport where required.Monitor patient pathways and support the department in meeting key performance targets.Liaise with nursing, medical and multidisciplinary teams to support safe and effe
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