Outpatients Administrator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 14/08/2026
- Closes
- 30/08/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves providing comprehensive administrative support to the Outpatients department across multiple sites, including the Booking Office, Call Centre, and Reception areas. The post holder will deliver first-class customer service to patients, manage appointments, and handle patient queries. It requires flexibility, strong communication skills, and the ability to work effectively within a team to ensure smooth and high-quality patient care.
Essential criteria
- oGood basic educational background
- oGCSE English and Maths or equivalent
- oNVQ Level 3 in a related subject (e.g healthcare, customer service, business administration) or equivalent experience
Desirable criteria
- oECDL
- oIT Qualifications
- oCustomer Service experience or equivalent work experience.
- oComputer literacy and keyboard skills
- oWillingness to develop computer skills
- oWorking to deadlines and targets
- oNHS Experience
- oKnowledge of PAS
- oCall Centre or Switchboard experience
- oExperience of Access Database/ Excel Spreadsheets
- Knowledge & Skills
- oGood verbal and written communication skills
- oAbility to prioritise.
- oAble to take responsibility for own work and work without direct supervision where appropriate.
- oFlexible approach to working hours
- oRespect for confidentiality
- oAbility to deal with sensitive issues appropriately.
- oExcellent Team player
- oAbility to plan and co-ordinate work.
- oInnovative
- oEvidence of interacting with a wide range of people
- Personal Attributes
- Enthusiastic and motivated
- Punctual
- Reliable
- Positive attitude
- Organised and logical
- Diplomatic and sensitive to patients who may be distressed
- Professional
- Smart appearance
- Qualifications & Training
- oGood basic educational background
- oGCSE English and Maths or equivalent
- oNVQ Level 3 in a related subject (e.g healthcare, customer service, business administration) or equivalent experience
- oECDL
- oIT Qualifications
- oCustomer Service experience or equivalent work experience.
- oComputer literacy and keyboard skills
- oWillingness to develop computer skills
- oWorking to deadlines and targets
- oNHS Experience
- oKnowledge of PAS
- oCall Centre or Switchboard experience
- oExperience of Access Database/ Excel Spreadsheets
- Knowledge & Skills
- oGood verbal and written communication skills
- oAbility to prioritise.
- oAble to take responsibility for own work and work without direct supervision where appropriate.
- oFlexible approach to working hours
- oRespect for confidentiality
- oAbility to deal with sensitive issues appropriately.
- oExcellent Team player
- oAbility to plan and co-ordinate work.
- oInnovative
- oEvidence of interacting with a wide range of people
- Personal Attributes
- Enthusiastic and motivated
- Punctual
- Reliable
- Positive attitude
- Organised and logical
- Diplomatic and sensitive to patients who may be distressed
- Professional
- Smart appearance
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 16d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Lewisham and Greenwich NHS Trust
Outpatients Administrator
The closing date is 30 August 2026
Job summary
PLEASE NOTE: We are unable to offer sponsorship for this post
We are seeking highly motivated individuals to join our friendly Outpatient administration team to deliver first-class customer service to patients to provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites.
The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.
To be successful in the role you will need the following attributes and experience:
You must be customer focussed, with excellent customer service skills
You must have a positive attitude and work well within a team
You must be reliable and have excellent time keeping
You must enjoy speaking to people on the telephone and face to face
You must be able to demonstrate efficient organisational skills
You must be IT literate.
You must be energetic and hard working and flexible to support the team and the services.
Working hours will be on a rota basis [ph
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