Booking Administrator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a proactive and enthusiastic Booking Administrator to join the Patient Service Centre. You will be the first point of contact for patients awaiting diagnostics, handling a high volume of calls and providing excellent customer service. The position requires strong organisational skills, a logical approach, and the ability to manage your own workload in a demanding but supportive environment. You will work on a shift basis between 8am and 6:30pm, Monday to Friday.
Key responsibilities
- Welcome and assist all patients, families and visitors warmly, creating a calm and reassuring first point of contact.
- Provide clear, compassionate information and reassurance, recognising patient anxiety or vulnerability.
- Adapt communication to meet differing needs, using interpreters or other support where appropriate.
- Treat every patient with dignity, respect and sensitivity, ensuring everyone feels valued, included and supported.
- Handle enquiries and concerns professionally and empathetically, escalating promptly when necessary.
- Respond courteously and promptly to telephone and email enquiries, ensuring consistent, high-quality service.
Essential criteria
- Educated to A-level standard (Level 3) or able to demonstrate equivalent* knowledge, skills and experience gained through work or structured learning
- Good general standard of education, including English and Maths, or ability to evidence these skills through experience.
- Experience in a customer-facing role (e.g. reception, hospitality, retail, call handling or administrative role).
- Experience of working in a busy environment with competing demands.
- Outstanding interpersonal and customer service skills - warm, calm, welcoming and able to put people at ease.
- Strong communication skills - clear, professional, patient, and able to adapt style to meet the needs of different individuals.
- Strong digital fluency - confident and efficient digital user, with strong keyboard skills, able to work accurately and independently across multiple systems simultaneously, knowing how to prioritise, validate and reconcile information across different systems (e.g. electronic patient record systems, booking systems, Outlook, Word, Excel, Teams); able to learn and adapt to new systems quickly.
- Accuracy, including numeric accuracy, and attention to detail, especially when entering patient information and managing appointments.
Desirable criteria
- Customer service training or similar non-clinical qualification.
- Experience working with people from diverse cultural, social and linguistic backgrounds
- Experience of working within a healthcare service.
- Experience of using electronic patient record databases and dictation systems.
- Ability to communicate in more than one language commonly spoken in north-west London.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Imperial College Healthcare NHS Trust
Booking Administrator
The closing date is 21 September 2026
Job summary
We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but highly supportive department.
The post holders will be the first point of contact for patients awaiting diagnostics and will ensure they deliver excellent customer service and patient care at all times. You will be responsible for handling a high volume of calls from our service users, so an excellent telephone manner is essential.The ability to organise, manage, and take responsibility for your own workload is integral to being successful in this role.
You will need to be organised, a logical thinker, enthusiastic, and highly motivated. A cheerful, caring, and kind nature is essential as part of our Imperial values, delivering the best in patient experience. The ability to communicate effectively at all levels and with a variety of stakeholders is imperative for this role. Candidates must also be able to multi-task, and good problem-solving skills are essential.
Ideally, you will have a good understanding of RTT (Referral to Treatment) performance targets, DMO1 (Diagnostics Waiting Times and Activity) management, and the hospital environment; however, this is not essential if you can demonstra
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