Administration Coordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 22/09/2026
- Closes
- 05/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
The Administration Coordinator will support the Cardiology team within the Medical Specialties Division. This role involves managing patient pathways, ensuring deadlines are met, and proactively organising resources to meet NHS waiting time standards. The postholder will be the first point of contact for patients, relatives, and GPs, escalating issues to the Pathway Supervisor. Excellent communication and interpersonal skills are essential for managing a busy and varied workload.
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Previous NHS experience, or experience of working in a healthcare setting.
- Skills and Abilities
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding.
- Communication
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Personal and People Development
- Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
- Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework
- Responsibilities towards promoting Equality Diversity and Inclusion
- Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
- Knowledge and Qualifications
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Previous NHS experience, or experience of working in a healthcare setting.
- Skills and Abilities
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding.
- Communication
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Personal and People Development
- Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
- Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework
- Responsibilities towards promoting Equality Diversity and Inclusion
- Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £34,186 – £37,389 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
University College London Hospitals NHS Foundation Trust
Administration Coordinator
The closing date is 05 October 2026
Job summary
The Medical Specialties Division is looking to recruit an Administration Coordinator to work in the administration team supporting the Cardiology team.
Main duties of the job
The postholder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of organising patient pathways maximising Trust's resources and to meet NHS waiting time standards.
The postholder will have key working relationships with all members of the administrative and clinical teams including medical staff, allied health professionals and support workers. They will act as the first point of contact (in phone and email) in communication with patients, relatives and GPs and other external hospital staff.
The postholder will be responsible for escalating and troubleshooting issues to the Pathway Supervisor and will contribute to finding proactive solutions to routine issues.
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.The hours of work are 9-5, Monday to Friday.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is
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