Waiting List Co-ordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time
- Hours / week
- 27
- Posted
- 18/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role supports the administrative function within Cardiothoracic Services at Northern General Hospital, managing patient waiting lists efficiently. The successful candidate will ensure patients are managed through their treatment pathway within national and local standards, including the 18-week standard and cancer pathways. It requires a methodical, organised individual with strong computer skills and an understanding of patient confidentiality. The role involves liaising with administration teams and escalating vacant theatre slots to ensure optimal capacity utilisation. Daily morning meetings with the scheduling team, clinicians, and theatre team are a key responsibility.
Key responsibilities
- Facilitate and manage patients on a waiting list and liaise with administration teams to ensure patients are managed through their treatment pathway within the 18 week standard and cancer pathways.
- Ensure theatre capacity is utilised and escalate any vacant theatre slots with urgency.
- Work in coordination with Lead Theatre Practitioner to inform of complex theatre cases, joint cases and other areas that will require further preparation by theatre team.
- Manage and maintain the Directorate waiting lists on a regular basis and ensure all patients are being appropriately listed for treatment within the Trust Access Policy.
- Ensure patients cancelled on day of admission or surgery for non-clinical reasons are rescheduled for their procedure within 28 days and to escalate these cancellations to line manager and senior management.
- Attend daily morning meetings involving the Cardiothoracic Scheduling Team, Clinicians and wider Theatre Team and contribute.
Essential criteria
- Administrative experience
- 5 'C/4 grade GCSE's or equivalent including English Language or Maths.
- Competence in use of various computer software packages
Desirable criteria
- Medical Terminology
- EPR trained (Training available)
- Relevant experience within an administrative role
- Experience of working with the general public
- Evidence of a positive approach to working in complex environments
- Experience of setting and maintaining work standards
- Ability to provide a range of options to deal with complex working situations
- Methodical, conscientious & reliable
- Knowledge of RTT 18 week pathways
- Experience of managing a waiting list
- NHS experience
- Evidence of team working
- Elective and/or emergency admission knowledge
- Special Skills/Aptitudes
- Strong Computer Skills
- Competent e-mail user
- Experience of dealing with tight deadlines and targets.
- Highly organised and have the ability to coordinate and prioritise own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
- Familiarity with NHS performance targets
- Interpersonal Skills/Communication Skills
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Ability to cope effectively under pressure
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner.
- Ability to adapt to rapidly changing demands and expectations.
- Ability to use own initiative and act quickly and decisively.
- Diplomacy Skills
- Evidence of interacting with a wide range of people
- Administrative experience
- 5 'C/4 grade GCSE's or equivalent including English Language or Maths.
- Competence in use of various computer software packages
- Medical Terminology
- EPR trained (Training available)
- Relevant experience within an administrative role
- Experience of working with the general public
- Evidence of a positive approach to working in complex environments
- Experience of setting and maintaining work standards
- Ability to provide a range of options to deal with complex working situations
- Methodical, conscientious & reliable
- Knowledge of RTT 18 week pathways
- Experience of managing a waiting list
- NHS experience
- Evidence of team working
- Elective and/or emergency admission knowledge
- Special Skills/Aptitudes
- Strong Computer Skills
- Competent e-mail user
- Experience of dealing with tight deadlines and targets.
- Highly organised and have the ability to coordinate and prioritise own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
- Familiarity with NHS performance targets
- Interpersonal Skills/Communication Skills
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Ability to cope effectively under pressure
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner.
- Ability to adapt to rapidly changing demands and expectations.
- Ability to use own initiative and act quickly and decisively.
- Diplomacy Skills
- Evidence of interacting with a wide range of people
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
Sheffield Teaching Hospitals NHS Foundation Trust
Waiting List Co-ordinator
The closing date is 27 September 2026
Job summary
An opportunity has arisen for a Waiting List Coordinator to support the administrative function within the Cardiothoracic Services at the Northern General Hospital. This is an exciting opportunity to work in a busy, fast paced surgical scheduling team.
The successful candidate will have a methodical approach to work, be extremely well organised, have the confidence to approach challenges head on, problem solve and have a flexible attitude incorporating the Trust PROUD values. A clear understanding of patient confidentiality as well as a background in an administrative setting. This post would ideally suit an individual wanting to further their experience in waiting list management. Previous waiting list coordination experience would be advantageous. Effective computer skills are essential along with experience of using a hospital computer system and conducting meetings via Microsoft Teams. There are daily morning meetings involving the Cardiothoracic Scheduling Team, Clinicians and wider Theatre Team with a responsibility to the waiting list coordinators to attend these meetings and contribute.
To work as part of the scheduling team ensuring designated, urgent inpatient clinical activity, outpatient clinical activity and outpatient waiti
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