Ward clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 24/08/2026
- Closes
- 07/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
The ward clerk provides reception services and high-standard customer care to patients and visitors. This role involves accurately collecting, verifying, and inputting patient demographic and treatment data into the patient information system. The post-holder will also undertake administrative tasks to support ward operations and ensure the smooth delivery of patient care. It is a non-clinical role but requires working as part of a multi-disciplinary team.
Key responsibilities
- Record all patient admissions, discharges, transfers, and deaths accurately on the WPAS system.
- Provide a professional, helpful, and courteous reception service for patients, relatives, and visitors.
- Handle difficult situations and anxious family members/carers with judgment, initiative, empathy, tact, and diplomacy.
- Answer telephones, take messages, and refer queries appropriately.
- Provide confidential general administrative support to the ward, including typing reports, data entry, and taking minutes of meetings.
Essential criteria
- BA NVQ level 3 or equivalent experience
- Knowledge and understanding of clerical procedures and systems
- Relevant experience of providing a comprehensive clerical / administrative service
- Excellent communication skills
- Ability to prioritise workload
- Be able to use judgement and initiative to deal with difficult / sensitive situations
- Ability to speak Welsh at level 3
- Ability to multitask
Desirable criteria
- Previous experience of working within the NHS or in a healthcare setting
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,813 – £27,890 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Betsi Cadwaladr University Health Board
Ward clerk
The closing date is 07 September 2026
Job summary
The ability to speak Welsh is essential for this post.
The ward clerk is responsible for providing a reception service to the ward and delivering a high standard of customer care to a wide range of groups.
The ward clerk must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. Such information must be accurately inputted in the patient information system.
The post-holder must undertake effective forward planning to ensure that the administrative needs of the service are met and must carry out a range of effective administrative processes to support the delivery of high quality patient care.
Main duties of the job
To ensure that all patient admissions, discharges, transfers, and deaths are
recorded accurately on the WPAS system. To assist with patient This is a
non-clinical role however the post holder is expected to work as part of
the wider multi-disciplinary team to ensure that patients are provided
with the best possible care.
To provide a professional, helpful and courteous reception service for
patients or relatives arriving on the ward, welcoming all visitors and
directing as appropriate.
Be able to use judgement and initiative to deal with difficult situations and
a
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