Administration Support Manager
At a glance
- Band
- Band 5
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 07/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for an enthusiastic and dedicated Admin Manager to join the administration team at The Christie at Macclesfield. The post holder will manage the day-to-day running of SACT and haematology scheduling, radiotherapy planning, and admin staff. Key responsibilities include allocating work, supporting junior team members, managing staff rotas, and handling patient queries and complaints. The role requires close collaboration with clinical and managerial teams and involves working Monday to Friday with occasional bank holiday cover.
Essential criteria
- GCSE passes in English and Maths or equivalent
- Degree or equivalent experience
Desirable criteria
- AMSPAR Diploma (Association of Medical Secretaries and Practice Administrators and Receptionists Diploma)
- Management/leadership qualification or equivalent experience
- Understanding of confidentiality and the Data Protection Act 1998
- Understanding of Safeguarding
- Understanding of ICT soft-wares such as Microsoft Excel, Word, power-point
- Awareness of current NHS priorities and targets
- Awareness of NHS policies
- Awareness of cancer and its treatments
- Effective communication, team working and customer care skills
- Excellent literacy, numeracy and IT skills (Inc Microsoft Office and ability to use oncology management system)
- Leadership skills
- Able to work using own initiative following standard operating procedures
- Ability to work under pressure
- Problem solving skills
- Previous NHS Hospital administrative experience
- Customer service experience
- Record keeping
- Contact with members of the public in a work environment
- Experience of dealing with difficult behaviour and conflict management
- Previous line management experience
- Previous experience of Oncology patient management systems/ Patient administration system
- Secretarial/administration experience at supervisory level
- Experience of working within a healthcare environment
- Personal Attributes
- Be able to work within a team environment and build relationships with staff/patients
- Ability to work to deadlines and prioritise tasks
- Ability to liaise with other departments and agencies
- Attention to detail is paramount
- Ability to cope with distressed patients and families as well as communicate sensitive information
- Excellent communication and interpersonal skills
- Reliable
- Available to work flexibly/ Occasional weekends / short notice
- GCSE passes in English and Maths or equivalent
- Degree or equivalent experience
- AMSPAR Diploma (Association of Medical Secretaries and Practice Administrators and Receptionists Diploma)
- Management/leadership qualification or equivalent experience
- Understanding of confidentiality and the Data Protection Act 1998
- Understanding of Safeguarding
- Understanding of ICT soft-wares such as Microsoft Excel, Word, power-point
- Awareness of current NHS priorities and targets
- Awareness of NHS policies
- Awareness of cancer and its treatments
- Effective communication, team working and customer care skills
- Excellent literacy, numeracy and IT skills (Inc Microsoft Office and ability to use oncology management system)
- Leadership skills
- Able to work using own initiative following standard operating procedures
- Ability to work under pressure
- Problem solving skills
- Previous NHS Hospital administrative experience
- Customer service experience
- Record keeping
- Contact with members of the public in a work environment
- Experience of dealing with difficult behaviour and conflict management
- Previous line management experience
- Previous experience of Oncology patient management systems/ Patient administration system
- Secretarial/administration experience at supervisory level
- Experience of working within a healthcare environment
- Personal Attributes
- Be able to work within a team environment and build relationships with staff/patients
- Ability to work to deadlines and prioritise tasks
- Ability to liaise with other departments and agencies
- Attention to detail is paramount
- Ability to cope with distressed patients and families as well as communicate sensitive information
- Excellent communication and interpersonal skills
- Reliable
- Available to work flexibly/ Occasional weekends / short notice
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
The Christie NHS FT
Administration Support Manager
The closing date is 21 September 2026
Job summary
We are looking for an enthusiastic and dedicated Admin Manager to work in the administration team at The Christie at Macclesfield. The role has been developed to work in conjunction with the clinical and managerial teams to manage the day-to-day running of the SACT and haematology scheduling service, radiotherapy planning and admin staff management.The individual will be expected to allocate work lists, support junior members of the team with training and ongoing support and ensure deadlines for coding are met. They will be required to manage staff rotas and annual leave as well as support patient queries and complaints. They will be expected to work closely with the Deputy Centre manager, Centre Manager and Principal Radiotherapist, Senior Sister in SACT and Superintendent Radiotherapists, escalating issues appropriately. The post-holder will have experience of using a range patient administration systems, excellent communication skills, the ability to manage difficult conversations with patients and visitors and exercise good judgement. Good organisational skills are essential, along with the ability to manage a scheduling workload, and experience of supervising a team.The role will include working Monday - Friday with occasional bank holiday cover
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