Referral Administrator (SPA)
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
The Referral Administrator supports the Single Point of Access (SPA) by providing efficient administrative support and processing referrals. This role involves screening referrals, managing correspondence, and maintaining service user information. The successful candidate will have excellent communication, IT, and customer service skills, working as part of a team to ensure rapid and accurate processing of referrals.
Essential criteria
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
Desirable criteria
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
- Lived experience of mental health
- Skills and Abilities
- Excellent customer care skills.
- Good IT skills (MS Office).
- Ability to work as part of a team
- Ability to deal with typing letters or reports which may contain distressing information
- Knowledge of medical terminology
- Knowledge & Understanding
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
- Other
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
- Education/Qualifications
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
- Lived experience of mental health
- Skills and Abilities
- Excellent customer care skills.
- Good IT skills (MS Office).
- Ability to work as part of a team
- Ability to deal with typing letters or reports which may contain distressing information
- Knowledge of medical terminology
- Knowledge & Understanding
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
- Other
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Cambridgeshire and Peterborough NHS Foundation Trust
Referral Administrator (SPA)
The closing date is 28 September 2026
Job summary
The Single Point of Access (SPA) accepts self referrals to the service and is staffed by registered professionals and administration staff with the specialist skills needed to give advice promptly to GPs and those seeking to access therapies.
We are looking for an individual with excellent people and listening skills, good telephone skills and the ability to work under pressure.
The successful candidate will have strong commitment to providing excellent customer care. They will have good people skills, be aware of patient confidentiality and be able to work as part of a team.
Main duties of the job
The SPA model will ensure rapid processing of referrals; screening referrals for risk and complexity using an algorithm.
As it is the first point of contact for referrers, excellent IT, communication and customer service skills are required. This is a great opportunity for a motivated and enthusiastic individual to join our team.
The post holder will be responsible for providing efficient and responsive administrative support and decision making for those referring themselves to the service.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality c
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