Elective Care Hub Officer, Band 3
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 18/09/2026
- Closes
- 04/10/2026
Sponsorship verdict
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Role summary
This role involves supporting the Elective Care Hub by engaging with patients and improving their experience, particularly in the context of post-COVID-19 recovery. You will communicate with patients and carers, develop analytical skills to monitor wait lists, and ensure data accuracy. The position requires strong communication skills and a desire to make a difference, acting as a conduit between patients and services to progress treatment. Some Saturday and evening work will be required, with flexible working arrangements to maintain work-life balance.
Key responsibilities
- Communicate with patients and carers to provide support and reassurance.
- Develop analytical skills to monitor wait lists and ensure data accuracy.
- Act as a conduit between patients and services to progress treatment and capture plans/intentions.
- Provide confidential administrative support to influence patient bookings.
- Make and receive telephone calls with patients and colleagues.
Essential criteria
- Minimum of 2 A Levels or equivalent and GCSE English and Maths at grade C or above.
- Excellent communication, interpersonal and organisational skills
- Previous Clerical Experience
- Competence in a wide range of IT systems, (ECDL or equivalent standard)
- Understanding and respect of Data Protection policies.
- Able to organise, prioritise and manage own workload without supervision
- Demonstrable skills relating to excellent customer service
- Ability to deliver on deadlines
- Ability to problem solve
- Minimum of 2 A Levels or equivalent and GCSE English and Maths at grade C or above.
- Excellent communication, interpersonal and organisational skills
- Previous Clerical Experience
- Competence in a wide range of IT systems, (ECDL or equivalent standard)
- Understanding and respect of Data Protection policies.
- Able to organise, prioritise and manage own workload without supervision
- Demonstrable skills relating to excellent customer service
- Ability to deliver on deadlines
- Ability to problem solve
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 16d
Plenty of time to prepare a strong application.
Full advert · preview
Gloucestershire Hospitals NHS Foundation Trust
Elective Care Hub Officer, Band 3
The closing date is 04 October 2026
Job summary
Are you interested helping support our services, engage with patients and improve patient experience? Would you like to have a real impact on patient experience and help elective care recovery following the delays caused by the COVID-19 pandemic? An opportunity has arisen for highly motivated, enthusiastic and empathic individuals to join our Customer Care Support Team an integral part of our Elective Care Hub. The role includes communication with patients and carers as well as developing analytical skills to help monitor our wait lists and contribute to ensuring the data we hold is accurate.
Main duties of the job
Our ambition to succeed with an elective recovery programme for our patients has now led to the development of the Customer Care Support Team which compliments our Elective Care Hub. The Customer Support Team provide a source of contact, reassurance and support to our patients and health care colleagues.
Good communication skills to aid discussions with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians.
About us
We take pride in placing people at the centre of everything we do, working together as a united team.
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