Senior Booking Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Central Booking Team at Liverpool Heart and Chest Hospital is seeking a dynamic and patient-focused Senior Booking Clerk. This role involves supporting the delivery of efficient booking services for patients from referral to outpatient appointments. Key responsibilities include managing patient referrals, coordinating appointments, ensuring diagnostic availability, and facilitating RTT waiting times. The successful candidate will work closely with administrative teams and clinical divisions, requiring excellent communication and computer literacy.
Essential criteria
- GCSE English OR equivalent
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Sensitive and caring
- Able to work on own initiative
Desirable criteria
- Excellent organisational and time management skills
- Problem solving
- Microsoft Word
- Conversant with appointment booking /administrative practice
- Medical terminology
- Previous office experience
- Working in a team
- Maintaining confidentiality
- PAS Waiting list management
- Patient pathway management
- Previous NHS experience
- Advanced keyboard skills
- Waiting list management
- Values and Behaviours
- Flexible
- GCSE English OR equivalent
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Sensitive and caring
- Able to work on own initiative
- Excellent organisational and time management skills
- Problem solving
- Microsoft Word
- Conversant with appointment booking /administrative practice
- Medical terminology
- Previous office experience
- Working in a team
- Maintaining confidentiality
- PAS Waiting list management
- Patient pathway management
- Previous NHS experience
- Advanced keyboard skills
- Waiting list management
- Values and Behaviours
- Flexible
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Liverpool Heart and Chest Hospital
Senior Booking Clerk
The closing date is 27 September 2026
Job summary
The Trust's Central Booking Team is looking to recruit a dynamic, committed and patient focused individual to support delivery of a comprehensive and efficient booking service for all patients from point of referral through to outpatient appointment. The successful candidate will fulfill a vital role in supporting patient referral management, coordination of appointments, availability of diagnostics and test results, and facilitation of RTT waiting times. Excellent communication and initiative is required, whilst ensuring data quality is completed to high standards. The role will involve close working with various administrative teams and clinical divisions. Computer literacy is essential as the use of Microsoft Office and multiple hospital systems is required on a daily basis.Previous applicants need not apply
Main duties of the job
To provide an effective and efficient booking service
To be the first point of contact for patient calls
Principle Accountabilities: Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and ensuring calls are routed to the appropriate person. Patient Administration S
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