Outpatient Co-ordinator Acton
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves managing and coordinating outpatient appointments for Endodontic and Periodontic services at Acton Health Centre. The post holder will ensure efficient clinic utilisation, manage patient waiting lists to meet national targets, and provide a professional service to patients and stakeholders. It requires strong administrative skills to support operational planning and improve patient access.
Key responsibilities
- Manage and coordinate clinic bookings to ensure effective utilisation of appointment slots.
- Maintain and actively manage patient waiting lists, monitoring demand and escalating capacity concerns.
- Ensure patients, including those on cancer pathways, are scheduled within national and local target timescales.
- Liaise with Multi-Disciplinary Teams (MDTs), clinicians, and support services to coordinate patient pathways.
- Communicate professionally with patients, clinical teams, managers, and external stakeholders.
- Produce and analyse monthly performance reports to support operational planning and decision-making.
Essential criteria
- Coordinate and manage outpatient appointments in line with Trust policies and national waiting time standards
- Demonstrate excellent administrative skills with experience using patient administration systems and Microsoft Office applications.
- Possess strong communication and interpersonal skills, with the ability to liaise effectively with patients, clinicians, GPs, and multidisciplinary teams.
- Ability to prioritise workload, work independently, and manage competing demands within a busy outpatient environment.
- Provide a professional and compassionate service when dealing with patient enquiries, concerns, and complex scheduling issues.
Desirable criteria
- Previous experience with SOEL
- Previous experience with NHS Mail
- Previous dental practice experience
- English and Maths GCSE
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
London North West University Healthcare NHS Trust
Outpatient Co-ordinator Acton
The closing date is 28 September 2026
Job summary
To provide day to day management for Endodontic and Periodontic services at Acton Health Centre, supporting the Assistant Service Manager and Service Manager in delivering the Trust's key performance targets. Responsible for closely validating the respective waiting lists to ensure that patient are seen within the national targets for 18 weeks RTT and cancer and that all clinics are fully utilized and closely managing the administration team and the respective waiting lists to ensure that patients are seen in a timely manner.
Provide an efficient and polite service to patients when booking outpatient appointments, and work collaboratively and co-operatively with others to meet the needs of the patients and their families. To support patients, General Practitioners, purchasers and consultants.
*For full details of the main responsibilities and requirements of this role, please refer to the attached Job Description and Person Specification.*
Main duties of the job
Manage and coordinate clinic bookings to ensure all available appointment slots are utilised effectively and clinic capacity is maximised.Maintain and actively manage patient waiting lists, monitoring demand and escalating capacity or performance concerns as appro
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