Patient Feedback and Engagement - Apprenticeship Opportunity
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 10/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This apprenticeship opportunity involves using personal lived experience of health services to improve patient, carer, and family experiences within the Trust. The role supports patients in sharing feedback, concerns, and suggestions, contributing to service improvement. It also involves assisting with the Patient Advice and Liaison Service (PALS) and encouraging participation from under-represented groups. The successful candidate will undertake a Level 3 apprenticeship qualification relevant to the role.
Essential criteria
- English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
- NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship
Desirable criteria
- Customer care qualification
- Associated health related qualification (or working towards)
- ExperiencePersonal lived experience of mental or physical health services, recovery, caring responsibilities, or supporting someone accessing services Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability Significant experience working with the NHS Experience of participating in patient forums, service user groups or peer support programmes Experience of delivering presentations or training Clinical knowledge/experience A/I
- Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability
- Significant experience working with the NHS
- Experience of participating in patient forums, service user groups or peer support programmes
- Experience of delivering presentations or training
- Clinical knowledge/experience
- Knowledge of / NHS background
- Knowledge of make up/footprint of Trust
- Knowledge of clinical governance
- Knowledge of mental health services and particularly Mental Health Act 1983
- Understanding of PALS, complaints, advocacy or patient experience systems
- Excellent listening and communication skills; ability to build trusting relationships; empathy and compassion; understanding of recovery-focused and person-centred approaches
- Ability to process sensitive and complex information
- Competent user of databases
- Internet Skills
- Strong negotiation, persuasion and problem-solving skills
- Ability to manage own workload
- Understanding of evidence-based healthcare
- Ability to work effectively with people in situations of conflict
- Presentation skills (public speaking)
- English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
- NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship
- Customer care qualification
- Associated health related qualification (or working towards)
- ExperiencePersonal lived experience of mental or physical health services, recovery, caring responsibilities, or supporting someone accessing services Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability Significant experience working with the NHS Experience of participating in patient forums, service user groups or peer support programmes Experience of delivering presentations or training Clinical knowledge/experience A/I
- Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability
- Significant experience working with the NHS
- Experience of participating in patient forums, service user groups or peer support programmes
- Experience of delivering presentations or training
- Clinical knowledge/experience
- Knowledge of / NHS background
- Knowledge of make up/footprint of Trust
- Knowledge of clinical governance
- Knowledge of mental health services and particularly Mental Health Act 1983
- Understanding of PALS, complaints, advocacy or patient experience systems
- Excellent listening and communication skills; ability to build trusting relationships; empathy and compassion; understanding of recovery-focused and person-centred approaches
- Ability to process sensitive and complex information
- Competent user of databases
- Internet Skills
- Strong negotiation, persuasion and problem-solving skills
- Ability to manage own workload
- Understanding of evidence-based healthcare
- Ability to work effectively with people in situations of conflict
- Presentation skills (public speaking)
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,300 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Rotherham Doncaster and South Humber NHSFT
Patient Feedback and Engagement - Apprenticeship Opportunity
The closing date is 24 September 2026
Job summary
The post holder will use their personal lived experience of health services, recovery, caring for someone with health needs, or accessing NHS services to help improve the experience of patients, carers and families.
If you don't already have a Level 3 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 3apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Main duties of the job
The post holder will support patients, carers and families to share their experiences of care and ensure their voices contribute to service im
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