IT Service Desk Analyst
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 27/08/2026
- Closes
- 10/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for an enthusiastic, customer-focused IT Service Desk Analyst to join the busy IT Service Desk team at Bradford Teaching Hospitals NHS Foundation Trust. You will provide technical support and assistance to internal users, ensuring smooth operation of IT systems and delivering excellent customer service. The position involves being the first point of contact for IT queries, logging incidents, and resolving issues to support the Trust's 6,000+ staff. This is a fully onsite post at Bradford Royal Infirmary.
Key responsibilities
- Be the first point of contact within Digital, Data & Technology (DDaT) for all queries, incidents, problems and requests.
- Accurately log Informatics-related calls for incidents, problems and requests received by telephone, electronically or in person using the SupportWorks incident workflow system.
- Use appropriate network administration tools to create, amend, administer user accounts and perform network administration.
- Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate.
- Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users.
- Identify trends in incidents to the Supervisor in order that effective problems management can be implemented and escalated as appropriate.
Essential criteria
- We are one team
- We care
- We value people
- Experience of working in an IT Service Desk environment.
- Experience of handling / resolving IT related queries within agreed SLA timeframes, escalating as necessary.
- Ability to follow scripted solutions to resolve incidents at the point of contact
- [contact details removed], organise and prioritise a broad range of complex activities to meet tight SLA and KPI deadlines.
- Specialist knowledge of Desktop hardware, software, printers and associated peripherals support within a server and client domain / workgroup environment
- Ability to take ownership and be able to communicate escalations to a range of stakeholders.
- Excellent written and verbal communication skills
- Substantial customer facing Skills
- Ability to analyse situations / information to identify and resolve a range of problems
- Understanding of Information Governance and Confidentiality, Attentive to details and able to accurately record data
- Knowledge of a range of relevant hardware and software
- Knowledge of ITIL Service Management
- Knowledge of remote user technologies
- GCSE Math's and English (A-C) or equivalent.
- Customer service trained or equivalent experience
- Higher National Certificate / Diploma or equivalent or relevant experience
Desirable criteria
- ITIL Foundation
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
Bradford Teaching Hospitals NHS Foundation Trust
IT Service Desk Analyst
The closing date is 10 September 2026
Job summary
Closing date: 10.09.2026
Shortlisting to take place: 11.09.2026
Interviews to commence: 21.09.2026
Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role .
Be the friendly, knowledgeable voice that helps keep digital services running across Bradford Teaching Hospitals NHS Foundation Trust.
We are looking for an enthusiastic, customer-focused Service Desk Analyst to join our busy IT Service Desk team. This is an exciting opportunity to play a vital frontline role supporting colleagues across the Trust, helping them resolve IT issues quickly, confidently and professionally so they can continue delivering safe, high-quality care for our patients.
Please note this is a fully onsite post located at Bradford Royal Infirmary, BD9 6RJ.
Main duties of the job
As an IT Service Desk Analyst, you will be responsible for providing technical support and assistance to our internal users, ensuring smooth operation of our IT systems and delivering excellent customer service.
The successful applicants will join a busy Service Desk and will play a key part in supporting the trusts 6,000+ staff and various key services.
- Be the first point of contact within Digital, Dat
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