Health Care Assistant - Central Access Point
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 25/08/2026
- Closes
- 01/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This is an excellent opportunity for a Healthcare Assistant (HCA) to join the Mental Health Central Access Point (MHCAP) at Leicestershire Partnership NHS Trust. MHCAP is a 24-hour telephone service based in Glenfield, Leicester, handling calls from individuals seeking mental health support via NHS 111. The HCA will be trained to take calls, complete questionnaires to identify caller needs, and triage calls accordingly. This challenging yet rewarding role involves supporting callers in distress within a busy, supportive team environment.
Essential criteria
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!
We have an excellent opportunity for a Healthcare Assistant (HCA) to join our services at Mental Health Central Access Point.
Mental Health Central Access Point (MHCAP) is a 24 hour telephone service based at Anstey Frith House in Glenfield, Leicester.
This is a platform for callers who have used the NHS 111 option and selected option 2 for Mental Health Support.
As a HCA for MHCAP, you will be trained to take calls, complete a questionnaire to identify the callers need and triage the call accordingly.
This is a challenging but very rewarding role as you will be supporting callers in distress and working in a busy environment. You will be part of a supportive team where you will be allocated both a Supervisor and a Line Manager.
We are looking for people who are empathetic, patient, understanding and have excellent listening skills.
The health and wellbeing of our team members is very important to us and we offer a robust induction period, which includes 4 week of shadowing and training to prepare for the role as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-te
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.