Resilience Support Officer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 03/09/2026
- Closes
- 10/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role provides comprehensive administrative support to the Resilience Team and Clinical Site Management Team. Key duties include communicating sensitive information, supporting operational meetings, and maintaining on-call rotas. The officer will also coordinate training, improve administrative systems, and act as a primary contact for enquiries, handling correspondence and telephone queries.
Essential criteria
- Educated to GCSE level or equivalent including English and Maths.
- NVQ level 3 in Business Administration or proven equivalent level of knowledge and experience
Desirable criteria
- Understanding of Clinical, EPRR and Security terminology
- Emergency Planning Qualification
- Significant experience of supporting at Senior Manager level in a large organisation.
- Proven experience of independent administration duties in NHS or similar large complex organisation
- Experience of supporting projects / undertaking delegated projects.
- Experience of working with the public and handling difficult situations.
- Experience of managing competing demands in a pressured environment
- Demonstrate advanced secretarial experience, preferably within the NHS.
- Demonstrate detailed understanding of relevant Emergency Planning legislation
- Skills / Knowledge / Abilities
- High level of discretion, tact and diplomacy
- Accurate minute taking and transcription
- Excellent written, verbal and listening skills across the range of staff groups and stakeholders
- Experience and ability to demonstrate good customer service skills.
- Proven ability to undertake and manage sensitive communications
- Approachable
- Self Motivated
- Demonstrates a level of flexibility.
- Other
- Ability to travel independently between sites in a timely manner as required in post.
- Educated to GCSE level or equivalent including English and Maths.
- NVQ level 3 in Business Administration or proven equivalent level of knowledge and experience
- Understanding of Clinical, EPRR and Security terminology
- Emergency Planning Qualification
- Significant experience of supporting at Senior Manager level in a large organisation.
- Proven experience of independent administration duties in NHS or similar large complex organisation
- Experience of supporting projects / undertaking delegated projects.
- Experience of working with the public and handling difficult situations.
- Experience of managing competing demands in a pressured environment
- Demonstrate advanced secretarial experience, preferably within the NHS.
- Demonstrate detailed understanding of relevant Emergency Planning legislation
- Skills / Knowledge / Abilities
- High level of discretion, tact and diplomacy
- Accurate minute taking and transcription
- Excellent written, verbal and listening skills across the range of staff groups and stakeholders
- Experience and ability to demonstrate good customer service skills.
- Proven ability to undertake and manage sensitive communications
- Approachable
- Self Motivated
- Demonstrates a level of flexibility.
- Other
- Ability to travel independently between sites in a timely manner as required in post.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
East Sussex Healthcare NHS Trust
Resilience Support Officer
The closing date is 10 September 2026
Job summary
To provide a high quality, comprehensive administrative service to the Resilience Team and Clinical Site Management Team.
Communicate sensitive information effectively and appropriately on behalf of the Deputy Divisional Director for Capacity, Flow and Resilience, Head of EPRR, Head of Clinical Site Management and the wider Clinical Site Team and Resilience Team to colleagues in the Trust as well as external agencies and organisations.
Support to ensure Operational Site Meetings, run effectively with appropriate action and note taking.
Ensure that a robust Tactical and Strategic on call rota is in place and is kept up to date.
Main duties of the job
1. Provide business support to the Deputy Divisional Director for Capacity, Flow and Resilience, Resilience team and Clinical Site Management team.
2. Work closely with the Resilience team and Clinical Site team, helping to support the smooth running of the two services.
3. Attend the daily Operational Site Meetings, recording concise and clearactions agreed and disseminating these in a timely manner.
4. Develop and maintain the Tactical and Strategic On-Call rotas. Overseeing the rota on Healthroster and ensuringappropriate and timely sign off.
5. Coordinate the setup and booking of delegates onto
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