Emergency Department Receptionist (Band 3)
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Hours / week
- 37.5
- Posted
- 02/09/2026
- Closes
- 16/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves providing a high-quality, efficient, and organised 24-hour reception and administration service within the Emergency Department. You will be responsible for patient reception, documentation, and alerting medical staff to urgent conditions. The position also includes checking clinical coding, managing follow-up referrals, and handling general administrative duties. You will communicate sensitively with distressed patients and relatives, and support the wider Urgent Care team.
Essential criteria
- ECDL/CLAIT or equivalent e.g. OCR Level 1/2 or significant SystmOne experience
Desirable criteria
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
- Significant and recent reception/office experience in a health care setting
- Experience and understanding of confidentiality policies and procedures
- Experience of working shifts with a flexible approach to work
- Previous work in a pressurised environment
- Experience in dealing with distressed patients and relatives
- General office experience e.g. filing, telephone enquiries, scanning systems etc
- Understanding the importance of data quality
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
- ECDL/CLAIT or equivalent e.g. OCR Level 1/2 or significant SystmOne experience
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
- Significant and recent reception/office experience in a health care setting
- Experience and understanding of confidentiality policies and procedures
- Experience of working shifts with a flexible approach to work
- Previous work in a pressurised environment
- Experience in dealing with distressed patients and relatives
- General office experience e.g. filing, telephone enquiries, scanning systems etc
- Understanding the importance of data quality
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.
2 Posts available:
1 x 37.5 hours per week
1 x 19 hours per week
Main duties of the job
Reception and documentation of patients attending the Emergency department using the hospital computer system.
Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
Checking clinical coding on prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.
Communicate effectively and sensitively to distressed patients and relatives.
Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.
Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust
General admin duties e.g. filing, dealing with telephone enquiries, scanning etc
About us
You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.
You will be required to be flexible a
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