Senior Patient Administrator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 27/09/2026
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Role summary
This role is for a Band 4 Senior Patient Administrator in the Queen Marys Maternity Unit at West Middlesex University Hospital. The post holder will act as a primary point of contact for staff, clinicians, and patients, ensuring clear and timely communication. They will provide effective administrative support, manage patient pathways, and assist the Team Leader with staff management and supervision. The role requires a calm, proactive approach, strong multi-tasking skills, and the ability to maintain high-quality standards.
Essential criteria
- English and Mathematics GCSE or equivalent
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
Desirable criteria
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
- Skills and knowledge
- Excellent communication skills both written and verbal
- Ability to prioritise workload effectively and meet competing demands
- To have a flexible approach to work and be able to use own initiative
- Supervisor staff within an admin enviroment
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
- Education and Qualifications
- English and Mathematics GCSE or equivalent
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
- Skills and knowledge
- Excellent communication skills both written and verbal
- Ability to prioritise workload effectively and meet competing demands
- To have a flexible approach to work and be able to use own initiative
- Supervisor staff within an admin enviroment
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 16d
Plenty of time to prepare a strong application.
Full advert · preview
Chelsea and Westminster Hospital NHS Foundation Trust
Senior Patient Administrator
The closing date is 27 September 2026
Job summary
Band 4 Senior Patient Administrator, Monday to Friday 9am - 5pm (Fulltime)
Queen Marys Maternity Unit, West Middlesex University Hospital
Success in this role will require a calm yet proactive approach, as well as the ability to multi-task efficiently while maintaining a thorough and high-quality standard in all tasks.
You will act as the primary point of contact for Admin staff, clinicians and patients, ensuring communication is clear and timely. Additionally, liaising with various stakeholders will be a core part of the role, so acting in an efficient and effective manner will be essential.
You will also be working alongside other band 4 colleagues within the department, with an aim to build some cross cover. This teamwork will help ensure the smooth running of the service and support continuity, even during busy periods.
Please let me know if you have any questions, or would like more information about any aspect of the role.
Where possible you should have a good understanding of Cerner
The closing date given is a guide only. There may be some occasions when we may close a vacancy if we receive a high number of applications. You are therefore advised to submit your application as early as possible to avoid disappointmen
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